IT Support Analyst
@ Epicor

Bengaluru, Karnataka, India
$85,000
On Site
Full Time
Posted 1 day ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXXXXXX***** @epicor.com
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Job Details

Job Overview

The IT Support Analyst at Epicor performs analysis, diagnosis, and resolution of complex computer problems, providing best-in-class customer support to end-users. The role involves on-site and remote support, hardware/software installations, configurations, testing, maintenance, and troubleshooting.

Key Responsibilities

  • Diagnose and resolve computer issues for end-users.
  • Install, configure, test, maintain, and troubleshoot hardware and peripheral devices.
  • Utilize corporate ticketing system for tracking incidents and asset management.
  • Support Microsoft, Apple operating systems and Epicor proprietary software.
  • Manage Intune, Autopilot, Endpoint patching, JAMF, Apple Business Manager, Active Directory, and Office 365 environments.
  • Administer virtualization technologies including VMware and Hyper-V, perform backups, and support server infrastructure.
  • Create technical documentation for internal teams and external users.

What You Will Bring

  • Teamwork and strong research skills.
  • Excellent written and oral communication.
  • Attention to detail and problem solving skills.
  • 2+ years of experience in relevant technical skillsets.
  • Bachelor’s degree in Computer Science, Information Technology or related field.

Additional Information

Shift Timings: 2:30pm - 11:30pm IST (rotational). This is a hybrid work arrangement. Epicor offers competitive pay, comprehensive benefits, career development opportunities, and a commitment to an inclusive workplace.

Key skills/competency

  • IT Support
  • Hardware Troubleshooting
  • Software Support
  • Customer Service
  • Active Directory
  • VMware
  • Hyper-V
  • Endpoint Management
  • Apple and Microsoft OS
  • Technical Documentation
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How to Get Hired at Epicor

🎯 Tips for Getting Hired

  • Research Epicor's culture: Study their mission, values, and latest news.
  • Tailor your resume: Highlight IT support and technical skills.
  • Emphasize technical experience: Showcase virtualization and OS support.
  • Prepare for interviews: Review troubleshooting scenarios and teamwork examples.

📝 Interview Preparation Advice

Technical Preparation

Brush up on Windows and Mac OS support.
Review virtualization (VMware, Hyper-V) basics.
Practice managing endpoint tools like Intune.
Familiarize with Active Directory and Office 365.

Behavioral Questions

Describe a time you solved a technical crisis.
Explain handling multiple tasks under pressure.
How do you collaborate with cross-departments?
Describe a situation where attention to detail mattered.

Frequently Asked Questions