Associate Manager, Consulting Services

What You Will Be Doing

The Associate Manager, Consulting Services provides direct supervision and support to a team of consultants responsible for Epicor product delivery or client engagement. This role involves performing implementation tasks and functioning in both a people management and technical leadership capacity.

• Set objectives, assign and prioritize work tasks for Professional Services team members, and track progress.
• Provide input to shaping the vision, strategy, and execution of Epicor’s professional services business.
• Coach the team on methods of project delivery to accelerate backlog consumption and increase revenue, while maintaining a focus on customer satisfaction and success.
• Monitor and communicate internal expectations on key business metrics.
• Identify and help address staff training and development needs.
• Work within Epicor to ensure that all professional services operational functions are aligned with company objectives and client needs.
• Assist sales and consulting questions for new customer discoveries.
• Help develop, evolve, and enforce Professional Services processes and standards.
• Assist in pre-sales presentations, services planning, proposal response, proposal preparation, and work planning development.
• Undertake consulting tasks related to your work area.
• Own a portfolio of active engagements and act as a project sponsor.
• Manage delivery outcomes: schedule, margin, revenue, and quality.
• Serve as the primary escalation point for customer and delivery issues.
• Forecast revenue and margin and manage variance to plan.
• Partner with Consulting and Sales on pipeline, estimates, and commercial conversations.
• Protect scope through effective change control.

What You Will Likely Bring

• Ability to present in sales meetings, face-to-face, or remotely.
• Ability to foster teamwork.
• Strong analytical and problem-solving skills.
• Effectively communicate with customers, field consultants, executives, and co-workers.
• Strong organizational, project management, and time management skills.
• Relevant product, technical, and process knowledge for your area of responsibility.
• Ability to travel up to 50%, may work at client sites from time to time.

What Could Set You Apart

• 7+ years applicable experience and demonstrated success/knowledge.
• 2+ years managing and developing employees.
• 2+ years of product support or consulting experience preferred.
• Ongoing technical certifications to keep up with industry trends.
• Bachelor’s degree (or equivalent experience).

About Epicor

At Epicor, we are truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Key skills/competency

• Consulting
• Project Management
• Client Engagement
• People Management
• Team Leadership
• Revenue Forecasting
• Change Control
• Professional Services
• ERP Systems
• Customer Satisfaction