Escalation Engineer

Your Role – meaningful & rewarding

As an Escalation Engineer at E.ON Software Development, you will play a pivotal role in accelerating E.ON's ambitious Digital Transformation strategy by ensuring seamless Digital Workplace Services. You will join a professional services organization dedicated to making new energy work.

• Provide 24/7 3rd level support for Digital Workplace Services.
• Handle escalated issues and incidents efficiently and effectively, ensuring minimal disruption to services.
• Utilize in-depth engineering skills in one or more digital workplace technologies such as M365, Intune, Exchange, Windows 11, and Mobile Device Management (MDM).
• Troubleshoot and resolve complex technical issues related to digital workplace services.
• Collaborate with other IT teams and stakeholders to ensure seamless service delivery and issue resolution.
• Document and maintain detailed records of incidents, solutions, and best practices.
• Participate in continuous improvement initiatives to enhance support processes and service quality.
• Stay up-to-date with the latest trends and advancements in digital workplace technologies.

Your Profile – authentic & open-minded

We are looking for an authentic and open-minded individual with a passion for technology and a commitment to green energy. Your profile should include:

• Proven experience in 3rd level support for or administration of Digital Workplace Services.
• Extensive hands-on expertise in one or more of the following technologies: Modern Desktop, M365, Intune, Exchange, Windows 11, MDM, CloudPC/VDI, AVD.
• Strong troubleshooting skills and the ability to diagnose and resolve complex technical issues.
• True passion for technology.
• Ability to quickly learn about new technologies and pick up new skills.
• Excellent communication and collaboration skills in English.
• Ability to work efficiently under pressure and manage multiple priorities.
• Willingness to work in a 24/7 shift-based environment.
• Certifications in relevant technologies (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

Our Benefits – smart & useful

E.ON Software Development offers a range of smart and useful benefits to support your well-being and professional growth:

• Enjoy flexibility: A stable work environment that offers you the flexibility to have a personal and fulfilling work rhythm. Flexible benefits package – choose what suits you best, from gym memberships to holidays, meals, or shopping vouchers.
• Recharge your battery: 25 vacation days to help you maintain a healthy work-life balance. Private medical insurance to support your well-being.
• Advance your development: Access to internal learning programs and online learning platforms to grow your skills and career.

Key skills/competency

• 3rd Level Support
• Digital Workplace Services
• M365
• Intune
• Exchange
• Windows 11
• Mobile Device Management (MDM)
• Troubleshooting
• Incident Resolution
• IT Collaboration