Senior Operations Associate @ Entain
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Job Details
Company Description
Entain India is the engineering and delivery powerhouse for Entain, a global sports and gaming leader. Established in Hyderabad in 2001, the team delivers cutting-edge software and support services to power billions of transactions worldwide.
Job Description
The Senior Operations Associate is a vital member of the Hyderabad Marketing Operations team for the UK & Ire region. You will utilize internal tools for operations campaigns, including creating rewards, bonuses, promotion campaigns, tournaments, and more.
You will collaborate with cross-functional teams, manage projects, ensure smooth day-to-day operations, and improve business processes with advanced technical expertise. This role demands excellent organizational planning, attention to detail, strong work ethic, and effective team collaboration.
Key Responsibilities
- Collaborate with Marketing Operations and key stakeholders.
- Execute promotion configurations within defined SLAs.
- Conduct internal QA to ensure a smooth player journey.
- Communicate updates and feedback with the team.
- Provide detailed analysis of player activity.
- Act as second line support for Customer Services.
- Suggest process improvements and tool optimizations.
- Maintain up-to-date Daily Task Sheets.
Qualifications
- Expertise in HYD Marketing Operations tools: PAT, Backoffice, EDS, BO 2.0, Jarvis, Openbet.
- Familiarity with Content team tools, HTML, CSS, and Sitecore dependencies.
- Strong communication, presentation, and interpersonal skills.
- Quick learner with a positive attitude and adaptability to new tools.
- Flexibility to support weekends/shifts as needed.
Benefits
- Safe home pickup and drop (Hyderabad Office Only)
- Group Mediclaim and Group Critical Illness policies
- Communication & Relocation allowance
- Annual Health check
- Recognition and rewards in a supportive, inclusive environment
Key skills/competency
Senior Operations Associate, operations, campaigns, process improvement, project management, cross-functional, QA, communication, technical expertise, team collaboration
How to Get Hired at Entain
🎯 Tips for Getting Hired
- Research Entain: Review company mission, culture, and news.
- Customize your resume: Align skills with operations tools.
- Highlight technical expertise: Emphasize PAT, EDS, and tools.
- Practice interview insights: Prepare for operations scenarios.
- Network actively: Connect with current team members on LinkedIn.