Retail Customer Service - Weekends only
@ Entain

Wigan, England, United Kingdom
On Site
Part-time
Posted 5 days ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXXXX******* @entain.com
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Job Details

Company Overview

Sports betting, gaming and interactive entertainment is evolving, and Entain is leading this change with innovation, technology, and a people-first approach. Join an environment where every team member plays a vital role in delivering exciting experiences to customers.

Job Description

Do you love sports and enjoy outstanding customer service? As a Retail Customer Service professional at Entain, you will be an integral part of the team in our dynamic Ladbrokes & Coral betting shops. You will serve customers, process transactions, and build positive relationships while upholding high shop standards.

  • Deliver outstanding customer service and urge safer gambling.
  • Take bets on a wide range of sports and events.
  • Process transactions, including cash handling, and manage customer complaints with empathy.
  • Demonstrate products and betting terminals and work towards targets.
  • Perform opening and closing procedures as a key holder.

Working Patterns & Qualifications

This role requires availability from Friday 5pm-10pm, and Saturday & Sunday 8am-10pm, including bank holidays. You will work two days per week, totaling approximately 10 hours. Applicants must be 18 or older, self-motivated, and capable of working independently or as part of a team.

What We Offer

Competitive salary, optional overtime, pension, ShareSave, discounts via Entain Deals, healthcare, wellbeing support, and development opportunities. Recognition and rewards are part of a supportive community that celebrates individuality.

Key skills/competency

Retail Customer Service - Weekends Only; Customer Service; Cash Handling; Problem-solving; Communication; Safer Gambling; Teamwork; Retail Operations; Time Management; Key Holding

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How to Get Hired at Entain

🎯 Tips for Getting Hired

  • Research Entain's culture: Understand their mission, values, and innovations.
  • Customize your resume: Highlight retail and customer service experience.
  • Prepare for customer scenarios: Practice handling complaints and cash transactions.
  • Show passion for sports: Emphasize your interest in sports betting.

📝 Interview Preparation Advice

Technical Preparation

Review POS systems and cash register operations.
Practice transaction processing and handling errors.
Familiarize with betting terminal demonstrations.
Brush up on basic retail software usage.

Behavioral Questions

Describe a time you resolved a customer complaint.
Explain handling stressful situations calmly.
Share teamwork experience in retail settings.
Discuss building positive client relationships.

Frequently Asked Questions