Retail Customer Service - Weekends & Evenings @ Entain
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Job Details
Company Overview
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change by putting people first and delivering engaging experiences. At Entain, it’s your game and we win together.
Job Description
Do you love sports or have a passion for great customer service? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards daily in our dynamic Ladbrokes & Coral betting shops. You will report to the Shop Manager and work closely with the shop team to serve customers, handle transactions, demonstrate products, and manage customer queries and complaints.
Key Responsibilities
- Deliver outstanding customer service and encourage safer gambling.
- Take bets on a wide range of sports and events.
- Process transactions including cash handling and shop opening/closing.
- Demonstrate products and terminals to customers.
- Handle customer complaints with empathy and professionalism.
- Work towards defined targets while maintaining high shop standards.
Working Patterns
This position is available Monday - Friday from 5pm to 10pm and Saturday, Sunday from 8am to 10pm including bank holidays, with a typical weekly rota of 17 hours. As a key holder, you will be responsible for opening and closing the shop after completing training.
Qualifications & Skills
- Must be 18 years or older.
- Passion for delivering excellent customer service.
- Strong communication and relationship-building skills.
- Ability to work both independently and as part of a team.
- Calm and professional approach in challenging situations.
Benefits and Additional Information
Entain offers a competitive salary along with benefits such as optional overtime, a pension scheme, annual ShareSave, discounts through Entain Deals, healthcare and wellbeing support, and development opportunities. Join a supportive community where diversity, equity, and inclusion are valued.
Key skills/competency
Retail Customer Service Manager, customer service, betting, sports, cash handling, team work, complaint resolution, targets, shop management, communication
How to Get Hired at Entain
🎯 Tips for Getting Hired
- Research Entain's culture: Explore their mission and recent updates online.
- Customize your resume: Emphasize retail and customer service skills.
- Highlight betting experience: Mention any sports or retail background.
- Prepare for interviews: Practice behavioral and technical questions.