Retail Customer Service Manager

@ Entain

Company Overview

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change by putting people first. At Entain, innovation and technology drive our exciting experiences. Join us and be a part of a team where your impact truly matters.

Role Overview: Retail Customer Service Manager

Do you love sports and great customer service? In this role, you will be an integral part of the Entain retail team, ensuring outstanding customer service and maintaining high shop standards in our dynamic Ladbrokes & Coral betting shops.

Key Responsibilities

• Deliver outstanding customer service.
• Urge safer gambling practices.
• Take bets across a range of sports and events.
• Process customer transactions and handle cash.
• Demonstrate products & betting terminals to customers.
• Handle customer complaints with empathy and problem-solving skills.
• Work towards defined targets and maintain shop standards.
• Open or close the shop as a key holder.

Working Patterns & Qualifications

Shops operate Monday to Sunday (8am - 10pm), including weekends and bank holidays. A typical rota is 35 hours with a blend of shifts. You must be 18 years or older, self-motivated, and capable of handling challenging situations calmly.

Benefits & Additional Information

• Competitive salary with optional overtime.
• Pension Scheme and annual ShareSave.
• Discounts through Entain Deals.
• Healthcare and wellbeing support.
• Opportunities for development and recognition awards.

Entain is committed to diversity, inclusion and ethical hiring practices. If you need any adjustments during the recruitment process, please let us know.

Key skills/competency

Retail Customer Service Manager, customer service, cash handling, complaint resolution, betting, leadership, sales, target driven, communication, team management