Operational Insights Analyst

Company Description

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

Job Description

As an Operational Insights Analyst, you will be responsible for supporting daily reporting requirements for the Operation Teams, gaining deep business understanding, and providing insightful recommendations when developing reports and dashboards.

Reporting to the Operational Insights Analytics, you will be part of the Support Services team, who identify, automate, and validate the extraction of new metrics from a variety of Customer Operations data sources for analysis and reporting.

What You Will Do

• Analyze trends, conduct root cause analyses, and generate reports and dashboards using raw data to meet business objectives.
• Develop and maintain BI reporting tools and dashboards using leading BI applications such as Power BI, SQL clients, database administration tools (e.g., Snowflake, Excel) for data discovery and analytics.
• Support team and centralized reporting systems continuously, identifying opportunities for improvement to enhance efficiency and eliminate redundancy.

Qualifications

• Bachelor's degree in Business Analytics, Data Science, Statistics, or a related field (or equivalent experience).
• 2-3 years of experience in data analysis, preferably within operations.
• Strong problem-solving skills and a passion for continuous improvement.
• Intermediate analytical skills with proficiency in SQL and data visualization tools (e.g. Power BI, SQL, Snowflake).
• Excellent communication and presentation skills, with the ability to explain complex data findings to a non-technical audience.

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like:

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

Key skills/competency

• Data Analysis
• Business Intelligence
• SQL
• Power BI
• Snowflake
• Root Cause Analysis
• Reporting
• Data Visualization
• Problem-solving
• Communication