Retail Customer Service @ Entain
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Job Details
Company Description
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first and providing exciting, engaging and entertaining experiences, Entain is pushing boundaries with innovation, technology, and a great team.
Job Description
Do you love sports or have a passion for great customer service? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering outstanding service in dynamic betting shops, handling transactions, processing cash, and ensuring customer satisfaction.
- Deliver outstanding customer service.
- Urge safer gambling practices.
- Handle bets, transactions, and customer issues.
- Maintain high shop standards and achieve targets.
- Open/close shop as a key holder.
Working Patterns
Shops are open Monday to Sunday from 8am to 10pm, including weekends and bank holidays. Rotas, including long opening, closing, and evening shifts, are provided at least four weeks in advance.
Qualifications
- Must be 18 years or older.
- Passion for delivering great customer service.
- Effective communication and relationship-building skills.
- Self-motivated and proactive with a calm approach to challenges.
What We Offer
- Competitive salary and benefits.
- Optional overtime opportunities.
- Pension Scheme and annual ShareSave.
- Retailer discounts via Entain Deals.
- Healthcare, wellbeing support, and development opportunities.
Key skills/competency
Retail, Customer Service, Cash Handling, Communication, Teamwork, Problem-solving, Safer Gambling, Betting, Transactions, Leadership
How to Get Hired at Entain
🎯 Tips for Getting Hired
- Research Entain's culture: Understand their mission, values, and work environment.
- Customize your resume: Tailor skills for retail customer service roles.
- Highlight cash handling: Emphasize transaction and leadership skills.
- Practice interview answers: Focus on team and customer scenarios.