Job Details:

Must know

Active Directory Architecture, FSMO, Trusts, replication issues, GPO troubleshooting, Sites and services
DNS troubleshooting
DHCP knowledge
Windows Server core troubleshooting (Server performance analysis, BSOD,)
Server Hardware (HP, Dell, IBM, Cisco UCS, Blade Servers) / Raid troubleshooting.
Backup troubleshooting
Windows cluster troubleshooting & Migration and log analysis.
Windows patching troubleshooting
Root Cause Analysis (RCA) for Major Incidents and P1/P2 cases
Migration - DHCP\AD\File and print server.
Certificate authority (Root CA / Subordinate CA), IIS website renewals.
Azure resources management
Azure AD connect
ITIL Process
24*7 rotation shifts

Good to have

Roles and Responsibilities

Providing support to US & Europe customers hence communication should be crisp.
Interact with customers, end-users and team members.
Escalation point for lower tier technical teams
Installation, configuration, maintenance and support for hardware, operating systems and applications
Participation in completing customer change requests and problem ticket resolution outside of normal business hours.

TRAVEL:

up to 15%

Senior Systems Engineer

What the job really is