Senior Software Engineer - Call Routing Product

@ EnrollHere

Job Overview

EnrollHere is on a mission to make healthcare enrollment simple, transparent, and accessible for everyone. We partner with organizations nationwide to deliver streamlined technology and exceptional customer experiences.

Role Summary

The Senior Software Engineer will lead the design, development, and optimization of our call routing platform. You will be responsible for building scalable, reliable, and intelligent telephony solutions that enable seamless customer experiences.

Responsibilities

• Design and implement high-performance call routing algorithms and services.
• Architect scalable, fault-tolerant systems for handling large volumes of concurrent calls.
• Collaborate with product management to translate business requirements into technical solutions.
• Develop and maintain integrations with telephony providers, CRM systems, and third-party APIs.
• Implement automated testing strategies for telephony flows and routing logic.
• Monitor, troubleshoot, and optimize call quality, latency, and system uptime.
• Conduct performance benchmarking and capacity planning.
• Mentor junior engineers and perform code reviews.
• Partner with DevOps and QA teams to ensure smooth deployments and operations.
• Participate in on-call rotations for production support as needed.

Requirements

• 5+ years of software engineering experience.
• At least 2 years in real-time communications or telephony.
• Strong proficiency in Go and Python.
• Expertise in VoIP protocols (SIP, RTP, WebRTC) and telephony platforms (Twilio, Telnyx, Asterisk, etc.).
• Experience with cloud infrastructure (AWS, Azure, or GCP) and a microservices architecture.
• Solid understanding of distributed systems, networking, and performance optimization.
• Strong problem-solving and debugging skills.

Benefits

EnrollHere offers a comprehensive benefits package including medical, dental, vision, wellness programs, ancillary coverage, 401(k) with a 4% match, generous PTO, remote work support, learning stipends, and professional development opportunities.