CashNetUSA Application Support Representative (Remote)
Enova International · United States
- Hybrid
- Full-time
- $35,360 / year
- United States
Job highlights
- Guide customers through loan applications.
- Handle high volume inbound/outbound calls.
- Convert prospects into successful sales.
- Explain product features and benefits.
- Maintain accurate customer records.
About the role
About the Role
Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. As an Application Support Representative, you will participate in an in-depth 3-week training program to specialize in a specific brand. Once your training is finished, you will handle a high volume of inbound and some outbound calls as part of your responsibilities. You will interact with prospective customers to guide them through the loan application process, with the primary goal of converting these prospects into successful sales.
Responsibilities
- Manage inbound customer calls, providing expert guidance through the loan application process.
- Make outbound calls to customers to encourage the completion of loan applications as necessary.
- Ensure high levels of customer satisfaction by clearly explaining the features and benefits of Enova's products and services.
- Maintain meticulous and up-to-date customer account records with accurate information.
- Deliver exceptional customer service through clear, professional, and effective verbal and written communication.
Requirements
- Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments.
- Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions.
- Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills.
- Comfortable utilizing new technology and have a proven ability to excel in a remote work environment.
Compensation
The budgeted hourly rate for this position is $17.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.
Benefits & Perks
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.
Key skills/competency
- Customer Service
- Application Support
- Call Center
- Loan Application Process
- Sales Conversion
- Communication Skills
- Active Listening
- Remote Work
- Adaptability
- Problem-Solving
Skills & topics
- Application Support Representative
- Customer Service
- Call Center
- Loan Application
- Remote
- Sales
- Financial Services
- Customer Support
- Communication
- Enova International
How to get hired
- Tailor your resume: Highlight call center experience and customer service achievements relevant to Enova's values.
- Showcase soft skills: Emphasize communication, active listening, and adaptability in your application.
- Prepare for remote work: Demonstrate your comfort with technology and ability to work independently.
- Research Enova: Understand their brands, mission, and commitment to employee success.
- Ask insightful questions: Prepare questions about the training program and team dynamic during your interview.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the work arrangement for the Application Support Representative role at Enova International?
- The Application Support Representative role at Enova International is a fully remote position. However, candidates must reside within 100 miles of Chicago, IL, or South Jordan, UT.
- What is the starting salary for an Application Support Representative at Enova International?
- The budgeted hourly rate for this position is $17.00, with potential for additional bonus compensation. Enova also offers a comprehensive benefits package for full-time employees.
- What kind of training is provided for the Application Support Representative role?
- New Application Support Representatives will undergo an in-depth 3-week training program to specialize in a specific Enova lending brand. This training prepares you for handling customer calls and guiding them through the loan application process.
- Does Enova International offer visa sponsorship for the Application Support Representative position?
- No, Enova International is not able to sponsor visas or take over sponsorship at this time for this role. Candidates must be eligible to work in the United States.
- What are the key responsibilities of an Application Support Representative at Enova International?
- Key responsibilities include managing inbound and outbound customer calls, guiding prospects through the loan application process, explaining product features, ensuring customer satisfaction, and maintaining accurate customer records.
- What experience is required for the Application Support Representative role?
- While prior call center experience is a plus, Enova values candidates with a proven background in fast-paced customer service environments. Strong communication, active listening, adaptability, and comfort with technology for remote work are essential.
- What benefits does Enova International offer its employees?
- Enova offers a comprehensive benefits package including health, dental, and vision insurance, 401(k) matching, PTO, paid holidays, a sabbatical program, summer hours, paid parental leave, and various DEI groups.
- How does Enova International foster collaboration in its remote roles?
- For roles designated as hybrid, there's an expectation of in-office work on Tuesdays, Wednesdays, and Thursdays to foster collaboration and team connection, with remote flexibility on Mondays and Fridays.