Network Customer Service Support
@ Enlyte

Hybrid
$39,000
Hybrid
Full Time
Posted 24 days ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXX XXXXXXXXXXX XXXXXXXX***** @enlyte.com
Recommended after applying

Job Details

Company Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. Whether supporting a Fortune 500 client or a local business, you will work alongside dedicated professionals committed to excellence and making a meaningful impact.

Job Description

We are seeking a highly independent Network Customer Service Support with exceptional research skills. This role acts as an expert point of contact for our network services and involves confident external communication, managing a diverse caseload of 80+ unique cases, and effectively handling complex issues with minimal supervision.

Key Responsibilities

  • Conduct thorough research across multiple system applications to find root causes.
  • Communicate professionally via phone and email with providers.
  • Respond to service requests via email, telephone, or CRM system.
  • Document issues according to set protocols and coordinate with departments.
  • Anticipate challenges and develop proactive, effective solutions.

Qualifications

Required: High School diploma or equivalent and proven ability to work independently.

Preferred: Customer service experience, caseload management, empathy, CRM systems experience, and strong problem-solving skills.

Benefits

Enjoy comprehensive benefits including Medical, Dental, Vision, Health Savings/Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and other resources to encourage healthier living. Compensation is based on the applicable US geographic market.

Key skills/competency

Network Support, Customer Service, CRM, Research, Communication, Case Management, Problem-solving, Documentation, Adaptability, Proactivity

Apply without a personalized resume

How to Get Hired at Enlyte

🎯 Tips for Getting Hired

  • Customize your resume: Tailor experience for network services support.
  • Highlight CRM expertise: Emphasize system and documentation skills.
  • Research Enlyte: Understand mission and values via their website.
  • Prepare for communication: Practice clear, concise technical explanations.

📝 Interview Preparation Advice

Technical Preparation

Review CRM software functionalities and reporting tools.
Practice troubleshooting network system issues.
Familiarize with multiple system applications.
Study documentation standards and guidelines.

Behavioral Questions

Discuss a time you handled challenging cases.
Explain how you prioritize competing tasks.
Describe your approach to independent work.
Share an example of effective communication.

Frequently Asked Questions