Customer Experience AI Implementation Specialist @ Endy
placeToronto, ON
attach_money CA$90,000
businessOn Site
scheduleFull Time
Posted 1 day ago
Your Application Journey
Interview
Email Hiring Manager
***** @endy.com
Recommended after applying
Job Details
About Endy
At Endy, innovators, leaders, and dreamers work together to shift how Canadians think about sleep. Our team is culturally diverse and passionate about combining creativity and analytics to deliver outstanding results.
Role Overview
As a Customer Experience AI Implementation Specialist, you will lead integrations and optimize tools to ensure a seamless customer experience. You will also coach the team on using tools and support product launches and process changes.
Key Responsibilities
- Lead integrations and implement customer experience tools.
- Coach and train teams on systems like Maestro, Zendesk, and Ada BOT.
- Support new product launches, promotions, and process changes.
- Monitor, maintain, and optimize the Zendesk ticketing tool.
- Prepare insightful reporting on BOT and team performance.
- Collaborate with product and growth teams for continuous improvement.
Qualifications
- University or College Degree in eCommerce, Computer Science, Business or related discipline.
- 3-5 years’ experience in Customer Experience or eCommerce.
- Experience with Zendesk, Ada, Maestro, Aftership, and Shopify is an asset.
- Excellent coaching, training, analytical and project management skills.
- A passion for continuous improvement and AI-driven automation.
Why You'll Love Working At Endy
A people-first culture, competitive salary and benefits, hybrid work model with a beautiful Toronto HQ, employee discounts, and perks including the best sleep of your life.
Key skills/competency
- Customer Experience
- AI Implementation
- Tool Integration
- Coaching
- Zendesk
- Analytics
- eCommerce
- Project Management
- Automation
- Reporting
How to Get Hired at Endy
🎯 Tips for Getting Hired
- Customize your resume: Highlight customer experience and AI skills.
- Research Endy's culture: Understand their mission and values.
- Emphasize integration expertise: Showcase tool implementation successes.
- Prepare for technical questions: Study Zendesk and AI practices.
📝 Interview Preparation Advice
Technical Preparation
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Review Zendesk integration documentation.
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Study AI automation best practices.
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Learn Maestro and Ada BOT configurations.
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Practice data reporting techniques.
Behavioral Questions
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Explain past teamwork experiences.
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Describe conflict resolution instances.
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Share experiences coaching teams.
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Discuss adapting under pressure.
Frequently Asked Questions
What experience is required for Endy's Customer Experience AI Implementation Specialist?
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How important is AI expertise for the Endy role?
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What technical skills should candidates highlight for Endy's Customer Experience role?
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How does coaching play into the Customer Experience AI Implementation Specialist role at Endy?
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