Customer Experience AI Implementation Specialist
@ Endy

Toronto, ON
CA$90,000
On Site
Full Time
Posted 23 days ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXXX***** @endy.com
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Job Details

About Endy

At Endy, innovators, leaders, and dreamers work together to shift how Canadians think about sleep. Our team is culturally diverse and passionate about combining creativity and analytics to deliver outstanding results.

Role Overview

As a Customer Experience AI Implementation Specialist, you will lead integrations and optimize tools to ensure a seamless customer experience. You will also coach the team on using tools and support product launches and process changes.

Key Responsibilities

  • Lead integrations and implement customer experience tools.
  • Coach and train teams on systems like Maestro, Zendesk, and Ada BOT.
  • Support new product launches, promotions, and process changes.
  • Monitor, maintain, and optimize the Zendesk ticketing tool.
  • Prepare insightful reporting on BOT and team performance.
  • Collaborate with product and growth teams for continuous improvement.

Qualifications

  • University or College Degree in eCommerce, Computer Science, Business or related discipline.
  • 3-5 years’ experience in Customer Experience or eCommerce.
  • Experience with Zendesk, Ada, Maestro, Aftership, and Shopify is an asset.
  • Excellent coaching, training, analytical and project management skills.
  • A passion for continuous improvement and AI-driven automation.

Why You'll Love Working At Endy

A people-first culture, competitive salary and benefits, hybrid work model with a beautiful Toronto HQ, employee discounts, and perks including the best sleep of your life.

Key skills/competency

  • Customer Experience
  • AI Implementation
  • Tool Integration
  • Coaching
  • Zendesk
  • Analytics
  • eCommerce
  • Project Management
  • Automation
  • Reporting
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How to Get Hired at Endy

🎯 Tips for Getting Hired

  • Customize your resume: Highlight customer experience and AI skills.
  • Research Endy's culture: Understand their mission and values.
  • Emphasize integration expertise: Showcase tool implementation successes.
  • Prepare for technical questions: Study Zendesk and AI practices.

📝 Interview Preparation Advice

Technical Preparation

Review Zendesk integration documentation.
Study AI automation best practices.
Learn Maestro and Ada BOT configurations.
Practice data reporting techniques.

Behavioral Questions

Explain past teamwork experiences.
Describe conflict resolution instances.
Share experiences coaching teams.
Discuss adapting under pressure.

Frequently Asked Questions