Business Center Representative

Business Center Representative - Venues

Assist with the daily Business Center operations within a hotel environment by providing office assistance to hotel guests while ensuring courteous and efficient service.

Key Job Responsibilities

Customer Service

• Acknowledge and interact with hotel team members and customers.
• Display a polished and professional image towards hotel team members and customers.
• Respond quickly to questions and requests and handles service problems politely and efficiently.
• Demonstrate knowledge of hotel and facility services.

Invoicing

• Complete invoicing for customers.
• Enter and balance charges on the Company’s billing system.
• Download and maintain accurate customer files.
• Provide basic cash and credit card handling according to the Company’s policy.

Supply and Equipment Maintenance

• Provide quotes for Business Center equipment rentals.
• Complete equipment setup and support.
• Track and maintain office supplies and associated vendor pricing information.

Administrative/Office Support

• Support the Director of Event Technology with administrative duties.
• Maintain a clean, neat and organized Business Center.
• Handle shipping and packaging with assigned carriers for domestic and international delivery.

Job Qualifications

• High school diploma/GED required; Associates degree is preferred.
• One year experience in a service related industry.
• Strong MS Office experience.
• Professional written and verbal communication skills.
• Working knowledge of office equipment, such as copiers and fax machines.

Competencies

• Attention to Communication
• Exceeds Customer Expectations
• Concern for Quality
• Integrity

Work Environment

Work is performed in a hotel environment that is moderately quiet to noisy. Team members may be asked to work in multiple hotel locations. Working times may include days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Compensation

Hourly Pay Range: $12.93 - $16.81. The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Benefits and Culture

Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.

Key skills/competency

• Customer Service
• Invoicing
• Office Equipment
• MS Office
• Administrative Support
• Communication Skills
• Attention to Detail
• Problem-Solving
• Cash Handling
• Professional Image