Junior Computer User Support Specialist
@ Empower AI

Hybrid
$50,000
Hybrid
Full Time
Posted 1 day ago

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Job Details

Overview

Empower AI is AI for government. Headquartered in Reston, VA, Empower AI supports federal agencies with advanced IT solutions, promoting digital transformation and continuous improvement. Empower AI is a 2024 Military Friendly Employer, committed to hiring and supporting active-duty and veteran employees.

Responsibilities

The Junior Computer User Support Specialist will:

  • Process and resolve support tickets with clear documentation.
  • Provide technical assistance for hardware, software, and network issues.
  • Assist users with data transfers for laptops and mobile devices.
  • Communicate via phone, email, and instant messaging.
  • Work independently in remote and supervisory capacities when needed.

Qualifications

Required qualifications include U.S. citizenship, a Public Trust Clearance, ITILv4 Foundation Training (or certification within 120 days), and 0-5 years of experience. Excellent communication skills, proficiency with standard office software and remote work discipline are essential.

Additional Information

This role supports the DIGIT contract for the GSA Office of Digital Infrastructure Technologies, leveraging advanced technologies including intelligent automation, AI, and machine learning.

Key skills/competency

  • Support
  • ITIL
  • Remote
  • Ticketing
  • Communication
  • Hardware
  • Software
  • Windows
  • Google Suite
  • ServiceNow

How to Get Hired at Empower AI

🎯 Tips for Getting Hired

  • Customize your resume: Highlight relevant IT support skills and certifications.
  • Research Empower AI: Review their projects and military friendly policies.
  • Prepare examples: Emphasize ticket resolution and support experience.
  • Practice technical questions: Review basics of hardware and software troubleshooting.

📝 Interview Preparation Advice

Technical Preparation

Review Windows OS troubleshooting steps.
Practice configuring email and office applications.
Familiarize with ticketing software ServiceNow.
Study ITIL best practices fundamentals.

Behavioral Questions

Describe a time you solved a technical issue.
Explain managing multiple remote tickets simultaneously.
Share how you communicate complex tech problems.
Discuss adapting to unexpected support challenges.

Frequently Asked Questions