Want to get hired at Empire Management Group, Inc.?

Helpdesk Specialist – IT & Network Support

Empire Management Group, Inc.

Kissimmee, Florida, United StatesOn Site

Original Job Summary

Role Overview

The Helpdesk Specialist provides day-to-day IT support across Empire Management Group, Inc., ensuring reliable hardware, network performance, and efficient onboarding processes for new hires.

Primary Responsibilities

  • Technical Support: Provide first and second-level support, troubleshoot computers, software, mobile devices and peripherals, and document resolutions.
  • Hardware & Inventory Management: Maintain IT hardware records, audit inventory, and coordinate repairs or upgrades.
  • Network Support: Monitor network performance, assist in troubleshooting connectivity issues and document changes.
  • New Hire Onboarding: Configure hardware/software for new employees, set up accounts, and provide initial technical training.
  • Web & Software Assistance: Support basic website maintenance and assist users with Vantaca and other software tools.

Key Tools & Systems Used

Vantaca, Microsoft 365 Suite (Outlook, Teams, SharePoint, OneDrive), network management tools (Meraki or equivalent), and internal asset management systems.

Requirements & Expectations

Maintain professionalism, ensure accuracy in documentation, comply with security policies, and support continuous improvement in IT processes.

Quarterly Projects & Goals

Assist in quarterly IT projects designed to support the IT department and overall organizational growth.

Key skills/competency

  • IT Support
  • Technical Troubleshooting
  • Hardware Management
  • Network Support
  • Onboarding
  • Vantaca
  • Microsoft 365
  • Inventory Audit
  • Customer Service
  • Documentation

How to Get Hired at Empire Management Group, Inc.

🎯 Tips for Getting Hired

  • Research Empire Management Group, Inc.: Study their values, mission,and recent projects.
  • Customize Your Resume: Highlight IT support and technical troubleshooting skills.
  • Apply Online: Use targeted keywords for IT and helpdesk roles.
  • Prepare for Interviews: Practice technical and situational questions.
  • Follow Up: Reach out to the hiring manager with thoughtful queries.

📝 Interview Preparation Advice

Technical Preparation

Review basic network troubleshooting techniques.
Practice hardware repair and software troubleshooting.
Familiarize with Microsoft 365 tools.
Study Vantaca and IT inventory systems.

Behavioral Questions

Describe a time you resolved difficult IT issues.
Explain how you handle high-pressure support calls.
Share an example of effective team collaboration.
Discuss managing multiple IT requests efficiently.