Content & Engagement Specialist

Overview

Be inspired. Be valued. Belong.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives

Ongoing mentorship, development, leadership programs...and more!

This is a remote position, however, the ideal candidate will be Atlanta based for employee engagement events.

Description

The User Experience team at Emory Digital is seeking a Content & Engagement Specialist to design and promote strong intradepartmental communication practices. Reporting to the Manager of User Experience, this role supports content development, promotion, and auditing of communication standards, employee engagement initiatives, and internal SharePoint content and user experience. The Content & Engagement Specialist partners closely with the enterprise Communications team and internal stakeholders to ensure Digital communication remains consistent, accessible, and aligned with enterprise best practices. While this is a remote position, we are ideally seeking a local candidate who can participate in employee engagement events on an as needed basis.

Responsibilities

Communication Standards and Protocol Development:

• Partner with Communications and User Experience to promote consistent Emory communication standards across channels and formats (digital media, templates, signatures, business cards, headshots).
• Support emergency and major incident communications in partnership with the Major Incident core team.
• Develop and maintain intradepartmental communication protocols, including cataloging Digital distribution lists.
• Create automated communication events (hirings, anniversaries, terminations) leveraging HR data where applicable.

Employee Engagement And Event Support:

• Support Town Hall preparation and Digital Round streaming.
• Establish and coordinate culture events (awards, cross-team engagement, volunteer committees).
• Support department newsletter, onboarding/offboarding communication activities, and engagement routines.

Education And Best Practices Enablement:

• Establish and publish communication best practices through reference assets, workshops, and education (tone, modality selection, PPT practices).
• Create and present high-quality deliverables to large audiences and leadership groups.

SharePoint Site Administration:

• Administer Emory Digital's intradepartmental SharePoint site, including content governance and updates.
• Maintain standardized team pages, org charts, recognition content, Town Hall recordings, feedback forms, and onboarding resources.
• Partner with User Experience team on internal site UX improvements.

Enterprise Communications Partnership:

• Serve as liaison with enterprise Communications to ensure adherence to communication practices.
• Partner on communication initiatives and ensure outputs meet Communications and User Experience standards.
• Monitor and triage voice of the user feedback program.

Additional Duties as Assigned.

Minimum Qualifications

Education: Bachelor's degree in Communications, Journalism, English, User Experience, Information Science, or closely related field.

Experience: Minimum 3 years of communication, UX writing, or content development experience.

Knowledge, Skills, and Abilities (Required):

• Proficiency in digital communication platforms and content tools (PowerPoint, SharePoint).
• Strong writing, editing, and communication skills with attention to tone, clarity, and consistency.
• Ability to collaborate with cross-functional stakeholders, including technical teams and leaders.
• Ability to create and present high-quality deliverables to large audiences and executive-level leaders.
• Strong organization, time management, and prioritization skills across multiple initiatives.
• Strong problem-solving skills with a focus on delivering within timelines while maintaining quality.
• Demonstrated empathy and commitment to improving employee experience and engagement.

Preferred Qualifications

Education: Master's degree in Communications, Journalism, English, User Experience, Information Science, or closely related field.

Experience: 5+ years of communication, UX writing, or content development experience.

Experience supporting communications in a healthcare system or healthcare IT environment.

Knowledge, Skills, and Ability Requirements (Preferred):

• Familiarity with enterprise communications governance and brand standards.
• Experience supporting internal events and engagement programming.
• Experience with basic analytics or audits related to content effectiveness and engagement.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org.

Key skills/competency

• Internal Communications
• Employee Engagement
• Content Development
• SharePoint Administration
• UX Writing
• Digital Communication Platforms
• Stakeholder Collaboration
• Event Coordination
• Communication Protocols
• Content Governance