Job Overview
Job TitleLead Intake Specialist
Job TypeFull Time
Offered Salary$19,680
LocationHybrid
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Job Description
Lead Intake Specialist - Crukus Virtual Staffing
Emma of Torre.ai is seeking a Lead Intake Specialist to join the Crukus Virtual Staffing team. This is a full-time, remote position focused on driving client engagement and streamlining operations through expert communication and CRM management.
About Crukus Virtual Staffing
Mission: "Get more done with a virtual assistant who truly cares about your business."
Key Responsibilities
- Client Intake Specialist role
- Appointment management (scheduling, confirmations, rescheduling, and calendar management)
- Handle inbound and outbound calls
- Customer Service
- Client Communication and Follow Up
- CRM Management
- Assist with other Ad Hoc tasks as needed
What Makes You a Strong Candidate
- Proficient in Customer Service, Client Communication, CRM tools, Appointment Management
- Potential to develop in Client Relationship Management (CRM)
- English - Conversational
- Spanish - Conversational
Qualifications
- 1+ years of experience as a Lead Intake Specialist or similar role
- Experience in Customer Service roles
- Excellent conversational English speaking and comprehension skills
- Comfortable handling phone calls
- Experience using different CRM tools
- Ability to follow structured SOPs
Personality Traits
- Excellent Communicator
- Can work independently
- Reliable and Proactive
Key skills/competency
- Lead Intake Specialist
- Customer Service
- Client Communication
- CRM Tools
- Appointment Management
- Client Relationship Management
- English Speaking
- Phone Handling
- SOPs
- Proactive
How to Get Hired at Emma of Torre.ai
- Tailor your resume: Highlight your customer service, client communication, and CRM experience, emphasizing your 1+ years as an Intake Specialist.
- Showcase your skills: Emphasize your proficiency in appointment management, phone handling, and ability to follow SOPs in your application.
- Demonstrate your communication: Be ready to discuss your conversational English and Spanish skills, and provide examples of excellent client interactions.
- Highlight proactive nature: In your application and interviews, showcase your reliability and proactivity in managing tasks and client needs.
Frequently Asked Questions
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01What is the work arrangement for the Lead Intake Specialist role at Crukus Virtual Staffing?
02What are the primary responsibilities of a Lead Intake Specialist at Crukus Virtual Staffing?
03What qualifications are essential for the Lead Intake Specialist position?
04Is Spanish proficiency required for the Lead Intake Specialist role?
05What personality traits are Crukus Virtual Staffing looking for in a Lead Intake Specialist?
06What is the compensation for the Lead Intake Specialist role?
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