Director of Business Operations, Chief of Staff Track

About Kira Financial Technology

Kira Financial Technology is building the first AI-native global banking-as-a-service platform, powering essential financial services in emerging markets. Their mission is to make global financial access seamless, programmable, and intelligent, serving customers like OXXO, Binance, and Polygon. The company has successfully raised $7M in seed funding led by Blockchange Ventures, Stellar, and Vamos Ventures.

The team is comprised of fintech veterans from prestigious institutions like Stanford, Dartmouth, and Wharton. Notably, CEO Edrizio De La Cruz is a former Y Combinator partner, founder of Arcus (acquired by Mastercard), and bestselling author of The Underdog Founder.

Your Role: Director of Business Operations, Chief of Staff Track

As a Director of Business Operations, Chief of Staff Track, you will play a pivotal role in building and scaling critical operations that shape the future of global financial access in emerging markets. This hybrid position requires a strong desire to lead and grow, with direct mentorship from the CEO.

Key Responsibilities

Customer Success

• Build and scale the Customer Success division, enhancing client engagement and retention.
• Lead customer onboarding, acting as the primary liaison between clients, Technology, and Compliance teams.
• Manage and grow a book of clients, ensuring strong engagement, retention, and monthly revenue growth.
• Identify and implement opportunities to improve customer experience, processes, and outcomes.

Finance & Operations

Payment Operations

• Ensure all payments are processed accurately and on time, minimizing errors and operational risk.
• Implement AI-driven tools and workflows to reduce manual processes and reporting.
• Review and approve internal payments in line with company controls and policies.

Accounting & Financial Management

• Coordinate with external accounting firms for quarterly financial reporting and tax compliance across Colombia, Mexico, and USA.
• Analyze bank statements and financial performance to ensure adherence to budget and targets.
• Oversee Accounts Payable (A/P), ensuring accurate vendor billing and preventing overcharges.
• Oversee Accounts Receivable (A/R), including invoicing and timely collection of payments.

Treasury

• Actively manage treasury operations, optimizing funds to maximize monthly APY.
• Monitor and minimize FX exposure and losses across various currencies.

Strategy & Leadership

• Support the CEO in all investor relations and fundraising activities.
• Track and report on company and team KPIs, ensuring alignment with strategic objectives.
• Manage sales commission structures and ongoing commission calculations.
• Conduct market and competitive research, including customer and industry peer conversations.
• Act as a strategic thought partner to the CEO on company direction, priorities, and execution.
• Manage and maintain key partnerships, including banks, vendors, and strategic service providers.

Team & Role Structure

• Initially manage a team of three focused on finance-related activities.
• Over time, recruit and manage one intern to support additional operational and strategic initiatives.

Work Model & Travel

• This is a hybrid role, requiring in-office presence two days per week.
• Travel is required at least quarterly.

Must-Have Requirements

• 2+ years of experience at a top-tier firm (tech, consulting, finance, or equivalent).
• Strong desire to start your own company or become C-level at a major startup within 3 years.
• Exceptional execution speed and a strong sense of urgency.
• Proficiency in Treasury management, Financial risk management, Financial analysis, FX Risk Analysis, Crypto market analysis.
• Potential to develop in Financial risk modeling, Financial operations.
• Fully fluent in English and Spanish.

Nice-to-Have

• Based near one of our offices (Miami, Mexico City, Bogotá).
• Graduated (after 2017) from a top school.
• 2+ years at a top investment bank, management consulting firm, or top MBA.
• Proven track record in high-intensity, high-growth environments.

Why Join Kira Financial Technology?

• Competitive total compensation package ($70k to $200k USD: salary + equity + benefits).
• Hybrid-remote structure offering flexibility and collaboration.
• Direct mentorship from CEO Edrizio De La Cruz.
• Opportunity to learn every skill required to become a tech CEO, from fundraising to scaling.

If you're ready to accelerate your career, work with a world-class team, and help build the next generation of fintech for emerging markets, we encourage you to apply!

We are looking for individuals who are passionate about customer needs, believe in improving the financial system, desire to make a real impact, and dream big. Come join us in building the future of fintech infrastructure in web3!

Key skills/competency

• Treasury Management
• Financial Risk Management
• Financial Analysis
• FX Risk Analysis
• Crypto Market Analysis
• Customer Success Strategy
• Payment Operations
• Financial Reporting
• Investor Relations
• Strategic Partnerships