RVO Support Engineer

RVO Support Engineer at Emerson

The RVO2 program at Emerson is a global initiative utilizing virtualization technology to manage project engineering systems across multiple centers. As an RVO Support Engineer, you will be responsible for supporting the Worldwide Centralized Engineering Infrastructure within your local RVO2 center and providing remote support to other centers. This role encompasses both Tier 1 activities, handling basic customer issues, and Tier 2 activities, addressing medium complexity issues such as systems deployment, resolving support requests, and assisting senior personnel. All activities are performed in adherence to existing documented processes and standards under Emerson's ISO 27001 certification.

We encourage you to apply and join our team!

Your Responsibilities Will Be:

• Actively participate in daily operations by providing Tier 1 and Tier 2 support with limited assistance.
• Contribute to the creation of troubleshooting tasks, ranging from low to moderate complexity.
• Participate in the implementation of solutions with varied complexity, ensuring adherence to documented standards.
• Observe and participate in interactions and troubleshooting sessions with internal and external customers.
• Key activities include:
• Deployment and decommissioning of systems in a virtual environment.
• Resolution of support requests within a virtual environment, including support for Emerson applications and products such as DeltaV, Syncade, Mimic, and Project Data Link.
• Configuration of product templates.
• Execution of backups and restores.

Who You Are:

You possess a proactive, 'can-do' attitude, consistently delivering solutions that meet customer expectations. You foster an environment of open expression for diverse ideas and opinions. You are continuously seeking new technical skills, knowledge, or capabilities that can benefit both business performance and personal growth.

Required Qualifications:

• Bachelor’s degree in Information Technology, Engineering, or an equivalent level of experience in a related field.
• Minimum of 2+ years of experience in:
• VMware vSphere and vCenter.
• MS Windows Server OS.
• Deployment of virtual machines in large virtual environments.
• Networking (certifications are desirable).
• Excellent verbal and written communication skills in English.

Preferred Qualifications:

• Knowledge of VMware Operations Manager.
• Familiarity with Dell blade and rack systems.
• Experience with Datacenter Operations.
• Understanding of ISO 27001 Information Security Management System.
• Experience using MS SharePoint and MS Teams.
• Familiarity with Emerson Automation Solutions products, processes, and standards.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We cultivate an environment that encourages innovation, collaboration, and diverse perspectives, understanding that exceptional ideas stem from strong teams. Our dedication to ongoing career development and an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together, are crucial for driving growth and achieving business results.

About Us:

Emerson is a global leader in automation technology and software. Through deep domain expertise and a legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical, and advanced factory automation operate more sustainably while improving productivity, energy security, and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources, and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries.

Key Skills/Competency:

• Virtualization Technology
• VMware vSphere
• MS Windows Server
• Networking Protocols
• System Deployment
• Troubleshooting
• IT Support (Tier 1 & 2)
• Emerson Applications (DeltaV, Syncade)
• ISO 27001 Standards
• Customer Service