Documentation Administrator

Documentation Administrator at Emerson

As the Documentation Administrator in Cluj-Napoca, you will manage all Sales Office documentation and ensure customer requirements are met accurately and on schedule. Acting as the single point of contact (SPOC) for all documentation matters, you will oversee the process from initiation through to closure and post-delivery if needed. You will ensure that all requested documents are properly stored, easily accessible, and released appropriately reviewing blueprints, drawings, and engineering files to support manufacturing and other departments. We look forward to seeing your application!

Your Responsibilities Will Be:

• Develop and maintain Emerson documentation standards, including layout and content.
• Study drawings, specifications, and product samples to prepare user documentation such as how-to guides and instruction manuals.
• Create Documentation Dossiers per user requirements for MRO and service orders, including table of contents, cover sheets, bookmarks, and citations.
• Collect, organize, and perform quality control on electronic documentation from factories, COFs, and other sources.
• Produce and deliver approval and final documentation in required formats (electronic, paper, CD-ROM), ensuring high presentation standards.
• Update ERP systems (OCM, CRM, Oracle) with documentation status and maintain alignment with business requirements.
• Serve as the single point of contact (SPOC) for all documentation-related matters, ensuring timely responses to internal and external queries.
• Collaborate closely with Sales Engineers, Project Managers, Order Administrators, and Drawing Teams to align documentation with customer and factory orders.
• Act as escalation point for documentation execution issues and support dispute management with Order Management.
• Archive soft copies, review published materials for improvements, and continuously enhance knowledge of products, business processes, and documentation tools.

Who We Are Looking For:

You stay aligned with your goals and stay productive. You focus on creating an effective collaborative style. You prepare content for communication that is impactful. You find ways to manage stress and pressure.

Required Qualifications:

• University degree
• Strong verbal and written communication skills in English
• Good level of using Microsoft Office package
• Strong organizational skills and a continuous drive to expand knowledge and learn new concepts

Preferred Qualifications:

• Quality/document control experience
• Administration experience

Key skills/competency

• Documentation Management
• Technical Writing
• Quality Control
• ERP Systems
• Customer Support
• Data Organization
• Project Collaboration
• Communication Skills
• Process Improvement
• Microsoft Office Suite