Customer Service Representative Italian Speaker

Customer Service Representative Italian Speaker

As the Customer Service Representative Italian Speaker in Cluj-Napoca, you will be an integral part of the European Customer Service team, specifically responsible for the Italian market. Serving as the primary point of contact for external customers and internal departments, you will ensure fast and reliable communication and meticulous order follow-up. Your role involves handling all incoming calls, accurately placing orders in the ERP system (JD Edwards), and advising customers on product ranges and open orders via telephone and e-mail. Additionally, you will provide essential administrative support to our sales force in Italy, reporting directly to the local Team Leader. We encourage you to apply!

In This Role, Your Responsibilities Will Be:

• Be part of the European Customer Service team, acting as the primary contact for customers in Italy and Malta and internal departments, ensuring fast, reliable communication and thorough order follow-up.
• Answer all incoming calls and accurately place and manage orders in the ERP system (JD Edwards).
• Advise our customers on the product range, order status, and open orders via telephone and e-mail in a professional and solution-oriented manner.
• Support the Sales Office by handling customer-related questions and directing them to the appropriate contacts in other departments when needed.
• Handle various administrative tasks related to customer files, documentation, and data accuracy to ensure an excellent end-to-end customer experience.

Who You Are:

You are adept at utilizing customer insights to guide the development of new offerings and serve as a strategic partner to build, grow, and maintain profitable, long-lasting relationships with key accounts. You deliver messages clearly, compellingly, and concisely, adjusting your communication content and style to meet the needs of diverse stakeholders. You facilitate open dialogue with a wide variety of contributors and stakeholders and promote high visibility of shared contributions to goals.

For This Role, You Will Need:

• Experience in a commercial, customer-focused, and international Customer Service team (such as customer support, order management, inside sales, or similar).
• Strong attention to detail, very good organizing skills, and solid computer skills, including good mastery of MS Office tools (Outlook, Word, Excel, PowerPoint).
• Knowledge of the „order-to-cash” process – preferably with ERP experience (JD Edwards, Oracle, SAP).
• Fluency in Italian and English (spoken and written); knowledge of other European languages is an advantage.
• A very customer- and result-oriented approach, working organized according to priorities and disciplined following Emerson Professional Tools procedures and guidelines.

Preferred Qualifications that Set You Apart:

• Bachelor's degree or equivalent educational background (for example, in Business, Economics, Languages, or a related field).
• Technical interest or affinity for technical products, even if you do not have a formal technical education.
• Experience working in a shared service center or multinational environment.
• Proven ability to work with cross-functional teams across different countries and time zones.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

Make this great opportunity yours!

About Us

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

Key skills/competency

• Italian Language Proficiency
• English Language Proficiency
• Customer Service
• Order Management
• ERP Systems (JD Edwards, Oracle, SAP)
• MS Office Suite
• Communication Skills
• Problem Solving
• Administrative Support
• Attention to Detail