Customer Care Administration Specialist

About Emerson

Emerson, with over 130 years of history, is a global leader in automation technology and software. We drive innovative thinking and bold transformations, helping customers in critical industries like life sciences, energy, and advanced factory automation operate more sustainably, improve productivity, and enhance safety. We are committed to fostering an inclusive culture, prioritizing employee well-being, and empowering our diverse teams to solve complex problems for our customers, communities, and the planet.

Role Overview: Customer Care Administration Specialist

As a Customer Care Administration Specialist at Emerson, you will join a collaborative, impactful, and dynamic Sales Order Management and Customer Care team. Your primary responsibility will be to ensure the precise execution of customer orders for assigned regions, adhering to contractual obligations and internal company compliance requirements, from the initial factory purchase order through delivery and final billing to customers. This role is based in Mandaluyong City, Philippines.

Key Responsibilities

• Coordinate with internal and external suppliers to expedite shipments, providing customers with regular updates on open order shipping schedules.
• Conduct International Trade Compliance screening before shipment, collaborate with the compliance team for hold releases, and prepare shipping invoices for processing.
• Prepare proforma invoices for advance payment collection, coordinate with the finance department for credit hold releases, and ensure the accuracy of all shipping documentation.
• Work closely with the Document Control Team to ensure all required documents are submitted and approved according to contract specifications.
• Coordinate with customers and factories to schedule third-party inspections as necessary.
• Review and validate order entry data from the upstream team to ensure accuracy and completeness before executing billing processes, ensuring billing aligns with customer contracts or purchase orders.

Who We Are Looking For

We are seeking an individual with a strong drive for results and adaptability to change. You should exhibit passion and enthusiasm in your work, capable of efficiently completing tasks independently while maintaining a high customer service approach. A proactive self-starter with a strong commitment to their work, you should also be proficient in communicating ideas, collaborating effectively, and working efficiently with individuals at all organizational levels.

Required Qualifications

• Bachelor’s degree in Business, Logistics, or a related field.
• At least 1 year of relevant experience in Customer Service, Sales, Order Administration, or Purchase Order (PO) processing.
• Strong interpersonal and communication skills, coupled with a customer service-oriented mindset.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.

Preferred Qualifications

• Knowledge of SAP/Oracle systems or project management methodologies is a significant advantage.

Our Culture & Commitment

At Emerson, we cultivate a workplace where every employee is valued, respected, and empowered to grow. We promote innovation, collaboration, and diverse perspectives, recognizing that the best ideas stem from strong teams. We are committed to continuous career development and fostering an inclusive culture, providing support through mentorship, training, and leadership opportunities. We offer competitive benefits, medical insurance plans, an Employee Assistance Program, and flexible time off, including paid parental leave.

Key skills/competency

• Customer Order Execution
• Shipment Expediting
• International Trade Compliance
• Proforma Invoicing
• Billing Accuracy
• Document Control
• Supplier Coordination
• Customer Service
• Data Validation
• Microsoft Office Suite