Organizational Change Management Coordinator

Organizational Change Management Coordinator at Emergent Holdings

The Organizational Change Management Coordinator is responsible for leading the development and execution of change management strategies and plans that support the enterprise goals and strategies. This role provides change management expertise, methodology, and coordination to help the enterprise realize intended project outcomes by maximizing employee adoption and usage and minimizing resistance. The coordinator partners with business leaders and project teams to lead portfolio and project change management plans and manages the execution of those strategies, including planning, management, control, closeout, and the success of project implementation. Broad discretion and judgment are exercised in ensuring successful implementation of change management strategies and services.

Responsibilities/Tasks

• Support, engage and coach employees on the enterprise change management strategy and processes.
• Apply a structured change management methodology to projects and lead change management activities.
• Create actionable deliverables for the five change management components: leadership advocacy, employee engagement, communications, training, and workforce transition.
• Assess the change impact and complete stakeholder impact analysis.
• Create and execute project change management plans.
• Build, design and execute communication plans.
• Partner with Learning & Growth to define training needs and support training efforts.
• Support organizational design and definition of roles and responsibilities.
• Identify, analyze, prepare risk mitigation tactics.
• Identify and manage plans to address anticipated resistance behaviors.
• Manage stakeholders.
• Track and report issues associated with change management plan.
• Define and measure success metrics, monitor change progress and evaluate user readiness.
• Consult and coach project teams on departmental change efforts.
• Coordinate efforts with various project support resources including but not limited to project managers, business owners project and training teams.
• Build and refine change management templates and processes that support the enterprise change management strategy.

Education & Experience

A Bachelor’s degree in insurance, information technology, business administration, or a related field is required. Certification or progress towards Project Management Professional (PMP) and/or Change Management designation is highly preferred and encouraged. Combinations of relevant education and experience may be considered in lieu of a degree.

Four years of project management experience and/or Change Management experience is required, providing the necessary skills, knowledge, and abilities. Three years of relevant experience in an information technology or strategic planning environment is preferred, with experience within the insurance industry highly preferred.

Skills/Knowledge/Abilities (SKA) Required

• Proficiency in project management principles and practices, including leading, planning and coordination, with the ability to complete projects involving multiple resources.
• Excellent oral and written communications, as well as presentation skills.
• Demonstrated ability to work with independence in the planning, execution and closing of projects.
• Ability to appropriately manage resources, budgets, issues, and risks for the successful completion of projects.
• Extensive knowledge and understanding of computer systems, software, and Internet fundamentals.
• Demonstrated leadership skills with the ability to successfully function in a team environment.
• Ability to understand business needs and conceptualize and implement information systems that support those business strategies.
• Ability to effectively exchange information clearly and concisely, and present ideas, report facts and other information, and respond to questions appropriately.
• Ability to establish rapport and maintain customer satisfaction without compromising priorities.
• Ability to interact with others to build consensus.
• Ability to establish workflows, manage multiple projects, and meet necessary deadlines.
• Ability to maintain confidentiality.
• Ability to perform other assignments at locations outside the office.

Working Conditions

Work is performed in an office setting with no unusual hazards. Some travel is required.

Key skills/competency

• Change Management
• Project Management
• Stakeholder Engagement
• Communication Planning
• Training Coordination
• Risk Mitigation
• Resistance Management
• Organizational Design
• Process Improvement
• Leadership Advocacy