AI Automation Analyst (Claude)
Emburse · Dallas, TX
- On site
- Full-time
- $95,000 / year
- Dallas, TX
Job highlights
- Design and build AI workflows using Claude.
- Automate customer intelligence and CX processes.
- Integrate AI insights into revenue drivers.
- Lead prompt engineering and QA efforts.
- Collaborate cross-functionally for AI integration.
About the role
About Emburse
At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.
AI Automation Analyst Role Overview
The AI Automation Analyst (Claude) will design, build, and scale AI-powered workflows using Claude to drive efficiency, consistency, and enhanced customer experiences across the CX organization. This role will act as the central owner of automation initiatives, identifying high-impact use cases and translating them into production-ready workflows that augment Customer Success, Support, Renewals, Sales, and Operations teams.
The analyst will partner cross-functionally to operationalize AI capabilities, ensuring solutions are aligned with business goals such as productivity gains, CSAT improvements, revenue generation, and churn reduction. This role will also establish governance, best practices, and performance tracking for AI-driven automations.
What You'll Do
- End-to-End AI Strategy: Own and manage AI automation initiatives across the entire Customer Experience (CX) lifecycle, from onboarding and adoption to renewals.
- Claude Workflow Engineering: Design, build, and deploy sophisticated Claude-based workflows to automate customer intelligence, health scoring, and repetitive CX processes.
- Revenue Orchestration: Automate the integration of customer insights into core business drivers, including renewals, upsells, and cross-sell opportunities.
- AI Insight Extraction: Develop automated frameworks for high-level data synthesis, including NPS analysis, churn patterns, and insight extraction from customer interactions.
- Prompt Engineering Leadership: Create and maintain scalable prompt engineering frameworks and reusable templates to ensure the consistency and accuracy of AI outputs.
- Cross-Functional Integration: Collaborate with Product, Sales, and Ops to seamlessly integrate AI workflows into existing tech stacks, including CRMs and support platforms.
- QA & Brand Governance: Establish rigorous quality assurance processes to validate AI outputs for compliance, accuracy, and alignment with the corporate brand voice.
- Performance Optimization: Monitor and tune automation performance against key business metrics such as NRR (Net Revenue Retention), Retention Rate, and CSAT.
- Enablement & Governance: Act as the internal Subject Matter Expert (SME) for AI capabilities, providing documentation, stakeholder training, and ensuring responsible AI data privacy and risk mitigation.
What You'll Bring
- Education: Bachelor’s degree in Business, Analytics, Computer Science, or a related technical field (Master’s in AI/ML preferred).
- Core Experience: 2–4 years of proven success in CX operations, AI automation, or high-level data analytics.
- LLM Proficiency: Hands-on experience with Claude or other LLMs, including a strong background in prompt engineering and workflow design.
- Tech Stack Expertise: Familiarity with core CX platforms and integrations, including Salesforce, Pendo, Slack, and automation tools like Zapier.
- Systems Thinking: Strong analytical ability to translate complex business problems into scalable, automated AI solutions.
- Technical Literacy: Solid understanding of APIs, data integrations, and the infrastructure required for seamless AI workflow deployment.
- Strategic Communication: Excellent ability to explain technical AI capabilities, limitations, and governance to non-technical stakeholders.
- Operational Rigor: Demonstrated skill in balancing rapid execution with high-quality output, thorough documentation, and risk mitigation.
Why Emburse?
Finance is changing—and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend—so they can focus on what’s next, not what’s slowing them down.
- A Company with Momentum: We serve 12M+ users across 120 countries, helping businesses modernize their finance operations.
- A Team That Innovates: Work alongside some of the brightest minds in finance, tech, and AI to solve real-world challenges.
- A Culture That Empowers: Competitive pay, flexible work, and an inclusive, collaborative environment that supports your success.
- A Career That Matters: Your work here drives efficiency, innovation, and smarter financial decision-making for businesses everywhere.
Shape your future & find what’s next at Emburse.
Equal Employment Opportunity
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Key skills/competency
- AI Automation Analyst
- Claude
- Large Language Models (LLMs)
- Prompt Engineering
- Workflow Design
- Customer Experience (CX)
- Data Analytics
- API Integrations
- Salesforce
- Zapier
Skills & topics
- AI Automation Analyst
- Claude
- Large Language Models
- LLM
- Prompt Engineering
- Workflow Automation
- CX Operations
- Data Analytics
- Salesforce
- Zapier
- Business Analysis
- AI Strategy
- Customer Success
- Revenue Operations
How to get hired
- Tailor your resume: Highlight your experience with AI, LLMs like Claude, prompt engineering, and CX operations.
- Showcase technical skills: Emphasize proficiency in Salesforce, Pendo, Slack, Zapier, and API integrations.
- Quantify achievements: Use data to demonstrate your impact on productivity, CSAT, NRR, and retention.
- Prepare for behavioral questions: Be ready to discuss your systems thinking and strategic communication abilities.
- Research Emburse: Understand their AI-powered solutions and their mission to modernize finance operations.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities of an AI Automation Analyst at Emburse using Claude?
- As an AI Automation Analyst at Emburse, you will be responsible for designing, building, and scaling AI-powered workflows using Claude to enhance customer experiences. This includes automating customer intelligence, integrating insights into revenue drivers, leading prompt engineering, and collaborating with various teams to integrate AI solutions across the CX lifecycle.
- What level of experience is required for the AI Automation Analyst role at Emburse?
- Emburse typically looks for candidates with 2-4 years of proven success in CX operations, AI automation, or high-level data analytics. A Bachelor's degree in a related field is required, with a Master's in AI/ML being preferred.
- What specific AI tools or LLMs is Emburse looking for experience with?
- For this AI Automation Analyst role, Emburse specifically mentions hands-on experience with Claude or other Large Language Models (LLMs). A strong background in prompt engineering and workflow design with these models is essential.
- What CX platforms and automation tools should I be familiar with for this role at Emburse?
- Familiarity with core CX platforms and integrations is important. Emburse lists Salesforce, Pendo, and Slack as key platforms, along with automation tools like Zapier for seamless workflow integration.
- How does Emburse use AI in its hiring process for the AI Automation Analyst position?
- Emburse may utilize AI tools to assist in the hiring process, such as reviewing applications and analyzing resumes for roles like the AI Automation Analyst. However, they emphasize that human judgment remains central to final hiring decisions.
- What is the career growth potential for an AI Automation Analyst at Emburse?
- Emburse highlights a culture that empowers employees and offers a career that matters, driving efficiency and innovation. While specific career paths aren't detailed, roles focused on AI and innovation within a growing company suggest strong potential for professional development and advancement.
- What are Emburse's expectations regarding prompt engineering for the AI Automation Analyst role?
- Emburse expects the AI Automation Analyst to provide prompt engineering leadership, creating and maintaining scalable prompt engineering frameworks and reusable templates. This ensures the consistency and accuracy of AI outputs across various applications.