Pre-Sales & Implementation Consultant

About Us

Embrace Software Inc. is a permanent-capital software company that acquires and grows essential, mission-critical businesses across Industrial, Healthcare, Financial Services, and Education. We own and operate dozens of vertical-market software companies serving customers across North America, including Fortune 500 enterprises, financial institutions, state governments, school systems, SMBs and hospitals.

We are profitable, founder-led, in high-growth mode; and backed by over $130M from tier-1 investors and leading technology founders. Our portfolio has grown from 0 to 400+ team members in 4 years, primarily by buying great companies, investing in their products, and helping their teams win. Embrace is an Inc. 5000 fastest-growing US company.

Job Description

This is a remote position.

Embrace Industrial Group supports some of the world’s largest and most complex manufacturers—serving 8 of the Top 10 global Chemical companies, 3 of the Top 10 Automotive companies, and 3 of the Top 5 Oil & Gas companies, along with industry leaders in Heavy Machinery and Food Manufacturing. QSTRAT is a global supply chain SaaS company under the Embrace umbrella, helping manufacturers and distributors in Aerospace, Medical Devices, Automotive, and High-Tech industries streamline sourcing, quoting, and supplier management.

This is a high-impact, high-visibility role, where you'll work directly with some of the world's leading manufacturers and distributors, with a direct hand in shaping both customer success and our product roadmap.

Role Overview

We are seeking a highly motivated, analytically strong Pre-Sales & Implementation Consultant to be the technical and strategic voice for QSTRAT throughout the entire customer lifecycle — from the first discovery call to go-live and beyond.

This role is ideal for someone who thrives in both the energy of closing deals and the satisfaction of delivering exceptional implementations. You'll blend pre-sales consulting, solution configuration, hands-on training, and cross-functional collaboration to drive customer success and company growth.

Key Responsibilities

Pre-Sales:

You'll be the technical voice in the room, translating complex supply chain challenges into compelling solution narratives:

• Deliver customized product demonstrations tailored to prospect-specific pain points, in partnership with sales and technical teams
• Lead discovery sessions to uncover business requirements and map them to QSTRAT capabilities
• Articulate QSTRAT's differentiators against competitive solutions and industry alternatives
• Build and maintain demo environments and proof-of-concept configurations
• Create RFP/RFI responses in collaboration with the sales team
• Address prospect and customer queries with clear proof points that enable us to win deals

Implementation & Solution Consulting

You'll own the customer journey from signed contract to go-live and long-term loyalty:

• Deliver end-to-end implementation consulting and functional training for new and existing customers
• Configure solutions to meet customer business requirements and guide adoption to accelerate time-to-value
• Provide hands-on end-user configuration and training to ensure effective system utilization
• Own project timelines, milestones, and stakeholder communication to deliver on-time, on-budget implementations
• Act as the customer's trusted advisor, proactively identifying risks and recommending solutions to ensure long-term platform adoption and ROI
• Serve as the primary point of contact post-sale through go-live and beyond
• Manage implementation projects across multiple concurrent customers
• Document customer configurations and maintain internal knowledge base

Continuous Improvement & Cross-Functional Collaboration

• Contribute to the development and maintenance of implementation methodologies, training materials, and product documentation
• Collaborate closely with Product Management, Development, Training, Sales, Marketing, and Customer Success teams to drive product enhancements and improve customer satisfaction
• Analyze data to support customer insights, reporting needs, and internal initiatives
• Champion process improvements that reduce time-to-value for customers and scale our implementation practice

Requirements

• Bachelor's degree in Business Administration, Computer Science / Software Engineering, Supply Chain, or related field
• 3–5+ years delivering end-to-end software implementation and/or pre-sales solution consulting for enterprise or SaaS applications
• Domain knowledge in supply chain, manufacturing, procurement, or distribution
• Experience configuring and implementing SaaS, ERP, or CRM systems
• Experience with Adobe Designer is a plus
• Demonstrated ability to lead functional training and hands-on end-user configuration for successful system adoption
• Strong communication skills with the ability to convey technical concepts clearly to both technical and non-technical stakeholders
• Proficiency in data analysis using Excel or BI tools to support customer reporting and insights
• Excellent analytical, troubleshooting, and problem-solving skills with the ability to diagnose and resolve complex implementation challenges

Preferred Qualifications

• Strong understanding of translating customer business requirements into effective system configurations and workflows
• Experience applying standard project management practices, including managing timelines, milestones, dependencies, and progress reporting
• Experience supporting technical pre-sales activities, including solution demonstrations, requirements discovery, and customer-facing presentations
• Proven experience collaborating cross-functionally with Product Management, Development, Sales, Marketing, Training, and Customer Success teams
• Ability to identify opportunities for process improvement, increased efficiency, and enhanced customer outcomes across implementations

Benefits

• Competitive salary commensurate with experience.
• Opportunities for career advancement and professional development.
• Experience collaborating with a diverse, global team within a remote work setting.
• Comprehensive Health Benefits to support your wellbeing and peace of mind.
• Employer contributions to your RRSP

Key skills/competency

• Pre-Sales Consulting
• Software Implementation
• SaaS Applications
• Supply Chain Management
• Solution Configuration
• Technical Demonstrations
• Project Management
• Data Analysis (Excel/BI)
• Customer Relationship Management
• Cross-functional Collaboration