Manager, Application Administration
@ Ellucian

Hybrid
$120,000
Hybrid
Full Time
Posted 24 hours ago

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XXXXXXXXX XXXXXXXXXXX XXXXXX****** @ellucian.com
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Job Details

About Ellucian

Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Our AI-powered platform delivers efficient operations, personalized experiences, and strengthened engagement for students, faculty, and staff.

Values Rooted in Purpose

We embrace the power to lead, the courage to innovate, and the determination to grow. Our people are our greatest strength with a shared vision of transformation in higher education.

About The Opportunity

The Manager, Application Administration will support Mercy University in New York by coordinating the Enterprise Applications team, improving business processes, and supporting the Ellucian Banner ERP system. This role involves client interaction, ERP configuration, implementation support, and technical troubleshooting geared towards enhancing student success.

Responsibilities

  • Collaborate with stakeholders to assess needs and provide training.
  • Implement and configure ERP applications and modules.
  • Analyze business processes and collect data for optimization.
  • Translate business needs into technical specifications.
  • Coordinate remote resources to ensure timely deliverables.
  • Provide day-to-day ERP support and manage Banner environments.
  • Troubleshoot compliance-related issues and document changes.
  • Train end users and support staff on application usage.
  • Mentor team members and prepare project documentation.

What You Will Bring

  • Minimum of three years of relevant experience in higher education.
  • Experience in implementing and supporting Ellucian products.
  • Proven ability in project planning and execution.
  • Strong problem-solving skills and proactive mindset.
  • Excellent team collaboration and interpersonal communication.

What Makes Ellucianlife

  • Comprehensive health coverage including medical, dental, and vision.
  • Flexible time off and various wellness programs.
  • 401k with match and retirement planning support.
  • Parental leave, charitable days, and telemedicine services.
  • Diversity and inclusion programs with internal resource groups.
  • Employee referral bonuses and professional development opportunities.

Key skills/competency

  • Application Administration
  • ERP Implementation
  • Banner ERP
  • Project Management
  • Technical Support
  • Business Process Analysis
  • Configuration Management
  • Client Interaction
  • Team Mentoring
  • Higher Education

How to Get Hired at Ellucian

🎯 Tips for Getting Hired

  • Customize your resume: Highlight ERP and Banner experience.
  • Research Ellucian: Understand their education technology solutions.
  • Tailor application: Address higher education and technical skills.
  • Prepare for interviews: Practice ERP project management scenarios.
  • Showcase accomplishments: Detail improvements in process efficiency.

📝 Interview Preparation Advice

Technical Preparation

Review Banner ERP configuration guides.
Practice troubleshooting ERP issues.
Study SaaS implementation methodologies.
Update skills on enterprise systems administration.

Behavioral Questions

Describe a time you solved complex issues.
Explain managing multiple project priorities.
Show teamwork in stakeholder communication.
Discuss client interaction under pressure.

Frequently Asked Questions