Forward Deployed Engineer Strategist

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology. Launched in January 2023 with the first human-like AI voice model, we now serve millions of users and thousands of businesses, from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors include prominent firms like Andreessen Horowitz, ICONIQ Growth, and Sequoia. We've raised $781M in funding and achieved an $11B valuation.

Our Platforms

We have expanded from voice into three main platforms:

• ElevenAgents: Enables businesses to deliver seamless and intelligent customer experiences with integrations, testing, monitoring, and reliability for deploying voice and chat agents at scale.
• ElevenCreative: Empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
• ElevenAPI: Gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team – builders doing the best work of their lives. We are researchers, engineers, and operators, including IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How We Work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• Impact not job titles: We don’t have job titles; it’s about the impact you have. No task is above or beneath you.
• AI first: We use AI to move faster with higher-quality results across the whole company.
• Excellence everywhere: Everything we do should match the quality of our AI models.
• Global team: We prioritize your talent, not your location.

What We Offer

• Innovative culture: Be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing boundaries.
• Growth paths: Countless opportunities to drive impact beyond your immediate role and responsibilities.
• Learning & development: Annual discretionary stipend for professional development.
• Social travel: Annual discretionary stipend to meet colleagues.
• Annual company offsite: The entire team gathers each year in a new location (e.g., Croatia, Italy).
• Co-working: Monthly co-working stipend if not near main hubs.

About The Forward Deployed Engineer Strategist Role

As a Forward Deployed Engineer Strategist, you'll work as part of a driven and creative team of Engineers, Product Designers, and other Strategists to deploy our voice AI technology against the most challenging problems our customers face. Your mission is to synthesize disconnected streams of thought into a cohesive understanding of what the most important problem is, what the data means, what the product needs, what users are motivated by, and where the impact could be.

No two days are the same, but as a Forward Deployed Engineer Strategist you can expect to:

• Meet with strategic customers to understand their critical audio and voice AI needs and locate their biggest pain points.
• Identify relevant use cases through deep engagement with customer problems and workflows, and work with Engineers to implement our voice and audio AI technology into innovative solutions.
• Design and architect bespoke integrations for customers, ensuring our technology fits seamlessly into their products and operations.
• Guide customers on best practices for implementing our voice and audio AI models to maximize their effectiveness.
• Present the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives.
• Collaborate with our Research and Product teams to incorporate field insights into ElevenLabs' software products and AI models.
• Build and deliver compelling demos of our voice and audio AI technology to new and existing customers.
• Scope out potential applications in new industries and expand our AI solutions across different sectors globally.
• Take full ownership of end-to-end execution of major projects for our most strategic partners, working hands-on to deliver high-impact solutions.
• Collaborate daily with our customers' engineering and executive teams to ensure optimal implementation of ElevenLabs' technologies.

Requirements

• Experience working with customers in a technical capacity. It's ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them.
• Basic proficiency in Python and understanding of API integration to implement scripts and help with prototyping/demo building.
• Excellent communication and problem-solving skills, especially in terms of ability to summarize complex technical concepts and using logic in pursuing optimal solutions.
• A proven track record of taking ownership of complex projects and delivering results.
• Adaptability to work across different customer environments and technical use cases.
• Technical aptitude to quickly understand our voice and audio AI models and their applications.

Location

This role is remote and can be executed globally. If you prefer, you can work from our offices in Bangalore, Dublin, London, New York, San Francisco, Tokyo, and Warsaw.

Key skills/competency

• Customer Engagement
• Technical Solutions
• AI Voice Technology
• API Integration
• Python Scripting
• Problem-Solving
• Project Ownership
• Strategic Thinking
• Product Collaboration
• Executive Presentations