Analyst - Legal Operations (US)
Elevate · United States
- Hybrid
- Full-time
- $62,500 / year
- United States
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Job highlights
- Support customers with legal operations tasks.
- Process documents, legal bills, and develop metrics.
- Communicate with associates and business partners.
- Implement new legal technology.
- Work in a dynamic, customer-focused team.
About the role
Legal Operations Analyst
Elevate is recruiting a remote-based Legal Operations Analyst to assist the operations team in supporting the administrative processing needs of their customers. Through your collaboration and partnership with the team in support of their customers, you will understand customer needs and preferences to anticipate and exceed their expectations.
Responsibilities:
- Carry out various legal operations tasks, including document processing, legal billing, metrics development, and others as needed for designated customers.
- Effectively communicate directly with our associates, customers, and business partners.
- Assist in reporting and dashboarding as appropriate.
- Create impactful presentations as needed.
- Provide ad hoc support to ensure the operations department runs smoothly.
- Help implement new technology to support the entire legal department.
- Be part of a dynamic team who works together to help our customer succeed.
Experience:
- Minimum 2+ years of relevant experience.
- Excellent track record in previous customer support/customer service engagements.
- Experience as a business analyst, legal operations analyst, or similar role within an organization.
Skills for Success:
- Proven ability to work in a customer-centric, deadline-driven environment.
- Be articulate and self-motivated, and a team player.
- Excellent communication skills, both written and verbal.
- Ability to self-learn and operate with limited oversight and direction.
- Problem-solve and escalate issues when appropriate.
- Detail-oriented with a penchant for accuracy and organization.
- Engender a culture of professionalism, teamwork, and accountability.
- Passionate about delivering the highest levels of customer service.
Technical Skills:
- Ability to learn new legal technology such as Cael or Quickbase.
- Advanced Microsoft Office experience (e.g., Word, Excel (including Pivot Tables and VLOOKUP), PowerPoint, SharePoint, Visio, Outlook).
- Aptitude to quickly learn and efficiently use new software and technology.
Qualifications:
- Degree or relevant work experience in a relevant industry.
Compensation:
US national salary range: $55,000 - $70,000. The range is based on job-related skills, experience, level, and location. In addition, Elevate offers full-time employees a comprehensive benefits package and PTO.
Company Information:
Elevate is a law company. We provide software and services for the intersection of business and law. Our legal, business, and technology professionals offer practical ways for global law departments and law firms to improve efficiency, quality, and business outcomes.
Key Achievements:
- Certified as one of the UK’s Best Workplaces® for Development 2025.
- Certified as a Great Place to Work® 2025 in the US, UK, India, and Philippines.
- Chambers & Partners Top global services provider (Band 1) for the tenth consecutive year (2025).
- Newsweek’s ‘America’s Greatest Workplaces in Professional Services’ for 2025.
- Best Lawyers/US News & World Report Best Law Firms: Top law firm in Commercial Litigation (2024).
- Thomson Reuters’ Asian Legal Business: Top ALSP in Asia (2024).
- Inc. 5000 Fastest-Growing Private Companies (2016-2022).
- FT Collaborative Innovation Award for Industry Impact (2022).
Learn more at: https://elevate.law
See more jobs at: https://elevate.law/careers/
Follow us on social media: https://www.linkedin.com/company/elevate-services
Key skills/competency
- Legal Operations Analyst
- Customer Support
- Business Analysis
- Document Processing
- Legal Billing
- Metrics Development
- Reporting and Dashboarding
- Presentation Creation
- New Technology Implementation
- Microsoft Office Suite
Skills & topics
- Legal Operations Analyst
- Legal Operations
- Business Analyst
- Customer Support
- Document Processing
- Legal Billing
- Metrics
- Reporting
- Dashboarding
- Legal Technology
- Microsoft Office
- Cael
- Quickbase
- Remote Work
- Full-time
How to get hired
- Tailor your resume: Highlight customer service, business analysis, and legal operations experience. Quantify achievements in document processing and metrics development.
- Craft a strong cover letter: Emphasize your customer-centric approach and ability to learn new technologies like Cael or Quickbase.
- Prepare for interviews: Be ready to discuss your problem-solving skills, attention to detail, and experience in deadline-driven environments. Showcase your communication abilities.
- Research Elevate: Understand their focus on legal technology and client success to align your responses with their values.
Technical preparation
Master Microsoft Excel Pivot Tables and VLOOKUP.,Practice creating professional presentations.,Familiarize yourself with legal tech tools.,Develop quick software learning skills.
Behavioral questions
Describe a time you exceeded customer expectations.,How do you handle tasks with limited oversight?,Share an example of improving a process.,How do you ensure accuracy in your work?
Frequently asked questions
- What is the salary range for the Legal Operations Analyst role at Elevate?
- The US national salary range for the Legal Operations Analyst position at Elevate is between $55,000 and $70,000 annually. This range is determined by factors such as job-related skills, experience level, and location.
- Is the Legal Operations Analyst position at Elevate a remote role?
- Yes, the Legal Operations Analyst position at Elevate is a remote-based role, allowing you to work from any location within the US.
- What are the key responsibilities of a Legal Operations Analyst at Elevate?
- Key responsibilities include document processing, legal billing, metrics development, customer communication, reporting, presentation creation, and supporting the implementation of new legal technology.
- What technical skills are required for the Legal Operations Analyst position?
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint, Visio) is essential. You'll also need the aptitude to quickly learn new legal technologies like Cael or Quickbase.
- What kind of experience is preferred for the Legal Operations Analyst role?
- Elevate prefers candidates with at least 2 years of relevant experience, a strong background in customer support or service, and prior experience as a business analyst or legal operations analyst.
- Does Elevate offer benefits to full-time employees?
- Yes, Elevate offers a comprehensive benefits package and paid time off (PTO) to its full-time employees, in addition to the competitive salary.
- What qualities make a candidate successful for this Legal Operations Analyst role at Elevate?
- Successful candidates are customer-centric, self-motivated, articulate team players with excellent communication skills, a detail-oriented approach, and a passion for accuracy and high levels of customer service.