Casino Operations Manager

Job Summary

Join Elevate Recruitment's customer's team as a Casino Operations Manager – AI Trainer, utilizing your hands-on expertise in casino operations to train next-generation AI systems. In this remote role, you will translate real-world casino knowledge into actionable insights, ensuring AI systems accurately reflect gaming protocols, regulatory compliance, and responsible gaming practices.

Key Responsibilities

• Train and provide detailed feedback to AI systems on casino operations, house rules, and customer interactions.
• Translate real-world gambling scenarios into datasets for machine learning models.
• Review, annotate, and evaluate AI outputs to ensure fairness, accuracy, and adherence to operational standards.
• Document casino processes such as payout procedures, betting limits, security measures, and table management.
• Develop scenario-based training materials for AI systems in gambling management.
• Collaborate with technical teams to optimize AI performance based on operational insights.
• Promote responsible gaming and ethical AI usage in all processes.

Required Skills and Qualifications

• Proven experience as a Gambling Manager, Casino Manager, Table Games Manager, Pit Manager, Slot Manager, or similar role.
• Exceptional verbal and written communication skills with high attention to detail.
• Comprehensive understanding of casino operations, house rules, security protocols, and money tracking.
• Strong problem-solving skills, including customer conflict resolution and detection of cheating patterns.
• Demonstrated leadership experience in staff management, scheduling, and workflow coordination.
• Analytical mindset with the ability to document and explain processes clearly.
• Self-motivated and adaptable, capable of working effectively in a remote, collaborative environment.

Preferred Qualifications

• Prior experience working with AI, machine learning models, or data annotation tools.
• Background in coaching, mentoring, or training within a casino setting.
• Knowledge of gaming compliance regulations and responsible gaming programs.

Key skills/competency

• Casino Operations
• AI Training
• Machine Learning Models
• Regulatory Compliance
• Responsible Gaming
• Data Annotation
• Customer Interaction
• Security Protocols
• Staff Management
• Problem-Solving