Casino Operations Manager

Job Summary: Casino Operations Manager

Join our customer’s team as a Casino Operations Manager – AI Trainer, utilizing your extensive expertise in casino operations to train cutting-edge AI systems. This remote role involves translating real-world casino knowledge into actionable insights, ensuring AI accurately reflects gaming protocols, regulatory compliance, and responsible gaming practices.

Key Responsibilities

• Train and provide detailed feedback to AI systems on casino operations, house rules, and customer interactions.
• Translate real-world gambling scenarios into structured datasets for machine learning models.
• Review, annotate, and evaluate AI outputs to ensure fairness, accuracy, and adherence to operational standards.
• Document comprehensive casino processes, including payout procedures, betting limits, security measures, and table management.
• Develop scenario-based training materials specifically for AI systems in gambling management.
• Collaborate effectively with technical teams to optimize AI performance based on critical operational insights.
• Promote responsible gaming and ethical AI usage across all processes and system developments.

Required Skills and Qualifications

• Proven experience as a Gambling Manager, Casino Manager, Table Games Manager, Pit Manager, Slot Manager, or similar operational leadership role.
• Exceptional verbal and written communication skills, demonstrating high attention to detail.
• Comprehensive understanding of casino operations, intricate house rules, security protocols, and meticulous money tracking procedures.
• Strong problem-solving capabilities, including adept customer conflict resolution and keen detection of cheating patterns.
• Demonstrated leadership experience in staff management, intricate scheduling, and efficient workflow coordination.
• Analytical mindset coupled with the ability to meticulously document and clearly explain complex processes.
• Self-motivated and highly adaptable, capable of working effectively and collaboratively in a remote environment.

Preferred Qualifications

• Prior experience working with AI, machine learning models, or data annotation tools.
• Background in coaching, mentoring, or training within a dynamic casino setting.
• In-depth knowledge of gaming compliance regulations and robust responsible gaming programs.

Key skills/competency

• Casino Operations
• AI Training
• Gaming Regulations
• Responsible Gaming
• Problem Solving
• Data Annotation
• Staff Management
• Workflow Coordination
• Security Protocols
• Machine Learning