Administrative Assistant - Paragon Infusion Centers
Elevance Health · Dallas, TX
- On site
- Full-time
- $60,000 / year
- Dallas, TX
Job highlights
- Manage patient check-in, registration, and checkout.
- Oversee administrative operations and staff.
- Address patient concerns and inquiries.
- Ensure operational efficiency and policy adherence.
- Contribute to patient care in a healthcare setting.
About the role
Administrative Assistant - Paragon Healthcare
Elevance Health is seeking a dedicated Administrative Assistant to join the Paragon Healthcare team in Dallas, TX. This role is crucial for managing patient check-in, registration, and checkout processes within our infusion centers, ensuring a seamless experience for patients receiving life-saving therapies.
Responsibilities:
- Oversee patient check-in, registration, and checkout procedures.
- Verify charts for scheduled appointments, update demographics and eligibility, and ensure current forms are used.
- Address and respond to patient and/or family member concerns, questions, and complaints, escalating as needed.
- Analyze daily administrative operations and resource utilization.
- Assist with Medic user issues and ensure proper cash controls and adherence to policies and procedures.
Minimum Requirements:
- High school diploma or equivalent.
- A minimum of 1 year of lead/supervisory experience in a healthcare environment.
- Equivalent combination of education and experience will be considered.
- Satisfactory completion of a Tuberculosis test may be required for certain business units.
Preferred Skills, Capabilities, and Experiences:
- Bilingual in English/Spanish is preferred but not required.
- 1+ years of medical front office experience.
- Prior authorization experience.
- Inbound call experience.
- Customer service experience in a medical or professional setting.
- Ability to float to area infusion centers for coverage is highly preferred.
About Elevance Health:
Elevance Health is a Fortune 25 company dedicated to improving lives and communities by making healthcare simpler. We are committed to creating a culture that fosters personal and professional growth, driven by our values and behaviors. We offer comprehensive total rewards, including competitive compensation, benefits, and wellness programs.
Work Environment:
This is an onsite role requiring full-time presence at the Dallas, TX location to foster collaboration and teamwork. Candidates must be within a reasonable commuting distance.
Key Skills/Competency
- Administrative Assistant
- Patient Registration
- Healthcare Operations
- Customer Service
- Team Leadership
- Medical Office Experience
- Cash Control
- Data Entry
- Patient Relations
- Scheduling
Skills & topics
- Administrative Assistant
- Healthcare Administration
- Patient Registration
- Medical Front Office
- Customer Service
- Office Management
- Healthcare Operations
- Dallas Jobs
- Elevance Health Careers
- Paragon Infusion Centers
How to get hired
- Tailor your resume: Highlight relevant healthcare experience, supervisory skills, and customer service achievements to match the Administrative Assistant role at Elevance Health.
- Showcase your skills: Emphasize any bilingual abilities, prior authorization, or inbound call experience in your application.
- Address location requirements: Clearly state your proximity to the Dallas, TX location, as this is an onsite role.
- Prepare for interviews: Be ready to discuss your experience in managing daily operations, handling patient concerns, and leading teams in a healthcare environment.
- Understand the culture: Research Elevance Health's mission and values to demonstrate your alignment during the interview process.
Technical preparation
Practice medical front office procedures.,Familiarize yourself with patient registration systems.,Review healthcare insurance verification processes.,Understand cash handling and basic accounting.
Behavioral questions
Describe a time you handled a difficult patient.,How do you prioritize tasks in a busy office?,Share an experience of leading a small team.,How do you ensure accuracy in administrative tasks?
Frequently asked questions
- What is the primary responsibility of the Administrative Assistant at Paragon Infusion Centers?
- The primary responsibility of the Administrative Assistant is to manage the patient check-in, registration, and checkout processes, ensuring smooth operations and excellent patient service within the infusion center.
- Is this Administrative Assistant position remote or onsite at Elevance Health?
- This Administrative Assistant role is strictly onsite at the Dallas, TX location. Candidates must be within a reasonable commuting distance, as the position emphasizes in-person collaboration and direct engagement.
- What qualifications are essential for the Administrative Assistant role?
- A high school diploma and at least one year of lead or supervisory experience in a healthcare setting are essential. An equivalent combination of education and experience may also be considered.
- Are there any preferred skills for the Administrative Assistant position?
- Yes, preferred skills include being bilingual (English/Spanish), having medical front office experience, prior authorization experience, inbound call experience, and strong customer service skills in a medical or professional setting.
- How does Elevance Health handle applications from agencies for the Administrative Assistant role?
- Elevance Health only accepts resumes for compensation from agencies with a signed agreement. Unsolicited resumes are considered property of Elevance Health.
- What is the work arrangement for this Administrative Assistant job?
- The work arrangement is full-time and onsite. The clinic operates Monday through Saturday, and the role requires consistent in-person presence.
- What is the importance of the onsite work policy for this Administrative Assistant position?
- The onsite work policy is crucial for fostering consistent face-to-face collaboration, teamwork, and direct engagement, building an environment of strong in-person communication and immediate support.
- Does Elevance Health require specific vaccinations for this Administrative Assistant role?
- Yes, Elevance Health requires new candidates in certain patient/member-facing roles to be vaccinated against COVID-19 and Influenza. Offers may be rescinded if not vaccinated, unless an accommodation is granted.