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Job Description
Administrative Assistant - Paragon Healthcare
Elevance Health is seeking a dedicated Administrative Assistant to join the Paragon Healthcare team in Dallas, TX. This role is crucial for managing patient check-in, registration, and checkout processes within our infusion centers, ensuring a seamless experience for patients receiving life-saving therapies.
Responsibilities:
- Oversee patient check-in, registration, and checkout procedures.
- Verify charts for scheduled appointments, update demographics and eligibility, and ensure current forms are used.
- Address and respond to patient and/or family member concerns, questions, and complaints, escalating as needed.
- Analyze daily administrative operations and resource utilization.
- Assist with Medic user issues and ensure proper cash controls and adherence to policies and procedures.
Minimum Requirements:
- High school diploma or equivalent.
- A minimum of 1 year of lead/supervisory experience in a healthcare environment.
- Equivalent combination of education and experience will be considered.
- Satisfactory completion of a Tuberculosis test may be required for certain business units.
Preferred Skills, Capabilities, and Experiences:
- Bilingual in English/Spanish is preferred but not required.
- 1+ years of medical front office experience.
- Prior authorization experience.
- Inbound call experience.
- Customer service experience in a medical or professional setting.
- Ability to float to area infusion centers for coverage is highly preferred.
About Elevance Health:
Elevance Health is a Fortune 25 company dedicated to improving lives and communities by making healthcare simpler. We are committed to creating a culture that fosters personal and professional growth, driven by our values and behaviors. We offer comprehensive total rewards, including competitive compensation, benefits, and wellness programs.
Work Environment:
This is an onsite role requiring full-time presence at the Dallas, TX location to foster collaboration and teamwork. Candidates must be within a reasonable commuting distance.
Key Skills/Competency
- Administrative Assistant
- Patient Registration
- Healthcare Operations
- Customer Service
- Team Leadership
- Medical Office Experience
- Cash Control
- Data Entry
- Patient Relations
- Scheduling
How to Get Hired at Elevance Health
- Tailor your resume: Highlight relevant healthcare experience, supervisory skills, and customer service achievements to match the Administrative Assistant role at Elevance Health.
- Showcase your skills: Emphasize any bilingual abilities, prior authorization, or inbound call experience in your application.
- Address location requirements: Clearly state your proximity to the Dallas, TX location, as this is an onsite role.
- Prepare for interviews: Be ready to discuss your experience in managing daily operations, handling patient concerns, and leading teams in a healthcare environment.
- Understand the culture: Research Elevance Health's mission and values to demonstrate your alignment during the interview process.
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