Software Solutions Specialist

About the Role: Software Solutions Specialist

Provide customer support for Elekta software solutions in an efficient and professional manner. Primarily, support is for the Elekta One Oncology Information System (MOSAIQ), with scope to encompass Elekta treatment delivery systems, Elekta treatment planning systems, and other software applications.

You will be responsible for maintaining knowledge of current and past Elekta Software products, liaising with other members of the Software team, and actively participating in the support and training of new staff as required. This role involves working on complex problems where in-depth evaluation of various factors is necessary.

Responsibilities

• Provide phone and email support, technical advice, and "Help Desk" support to customers.
• Maintain knowledge of current and past Elekta Software products.
• Liaise with other members of the Software team to address customer concerns promptly and effectively.
• Provide technical and analytical skills in PC/Network Computing and Operating systems relating to software application issues.
• Provide technical and analytical skills relating to the software and its integration with Microsoft server/workstation operating systems, Citrix, and Cloud solutions.
• Ability to troubleshoot and diagnose issues with software and hardware interfaces, including DICOM connectivity and transfer.
• Participate actively in the support and training of new staff and others as required.
• Work on complex problems where analysis of situations or data requires in-depth evaluation of various factors.
• Work with internal teams, including Applications and Escalations teams, to resolve customer issues.
• Initiate and actively pursue projects as required.
• Provide on-site Applications Support on Elekta Software and Oncology solutions for upgrades, migrations, etc.
• HL7 support and troubleshooting.
• Other duties as assigned or requested.
• Some travel required to customer sites and conferences.

Relevant Knowledge, Skills and Competencies

• Bachelor’s Degree in Radiation Therapy, Dosimetry, Nursing, Medical Physics, or IT-related fields.
• Minimum 3 years working in the Oncology Field within a Hospital or Cancer Centre setting.
• Strong verbal and written communication skills, including documentation of tasks and procedures.
• Strong technical skills (PC/Network Computing) and Operating Systems.
• Strong presentation skills (ability to communicate effectively to a group).
• Highly motivated, results-orientated, and able to work independently.
• Strong problem-solving skills with the ability to work under pressure.
• Thrive in a fast-paced, technology-driven environment.
• Familiarity with curriculum development process and educational methodology.
• Preferred experience with at least one of the following Elekta products: Elekta ONE Oncology (MOSAIQ, SmartView, Analytics), Elekta ONE Planning (Monaco).
• Familiarity/proficiency with the following: Outlook, Word, Excel, PowerPoint, Salesforce.
• Familiarity/experience with Microsoft desktop and server operating systems, Microsoft SQL Server, Citrix and related infrastructure and administration, Cloud-based Solutions, HL7 messaging/ESIW.
• Willingness to travel (both domestic and international).

Key skills/competency

• Customer Support
• Technical Troubleshooting
• Elekta MOSAIQ
• Oncology Information Systems
• DICOM Connectivity
• HL7 Messaging
• Microsoft SQL Server
• Citrix Solutions
• Cloud-based Solutions
• Network Computing