Senior Analyst, Legal Solutions & Technology

About Electronic Arts (EA)

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Senior Analyst, Legal Solutions & Technology at Electronic Arts

As the Senior Analyst, Legal Solutions & Technology, you will manage legal-focused projects, applications, and processes. You will interact with key legal and business partners and collaborate with other Legal Solutions & Technology (LST) team members to identify business opportunities and then design, implement, and support solutions to improve the day-to-day productivity of the legal and business teams. You see problems as opportunities and are solutions-oriented with focus on the end-user and business needs while navigating complex and ambiguous scenarios. This Senior Analyst will also serve as a subject matter expert on legal technology and will be responsible for end-user training and play a key role in change management.

You will report to the Senior Manager, Legal Solutions & Technology, and you will be expected to work a hybrid schedule with 3 days in office in a North American EA office.

Your Responsibilities Include

Legal Technology & Project Management

• Gather, validate, prioritize, and interpret requirements to produce technical designs.
• Configure, implement, and maintain technical and functional solutions, including documentation.
• Create and manage project schedules to meet deliverables, identify risks, and provide status updates to stakeholders.
• Develop test cases/scenarios and manage system and user acceptance tests.
• Identify opportunities to improve processes and increase efficiencies.
• Serve as an administrator and power user for relevant platforms.
• Create and produce operational metrics and reporting.

End-User Enablement

• Support end users and troubleshoot issues as part of a COE team.
• Collaborate with the extended and external support teams to ensure issue resolution and ticket management.
• Ensure solution controls are followed and support audit requests as needed.
• Create and maintain SOPs for supported functions.

End-User Training & Change Management

• Create and update user guides and training materials.
• Develop and deliver training sessions to drive user adoption.

Qualifications & Achievements

• You have 5+ years prior relevant experience.
• You're experienced implementing technical solutions in no-code environments.
• You've participated in global projects such as CLMS in a legal department.
• You have experience identifying, documenting, and prioritizing requirements.
• Experience working with business clients, technical, and cross-functional teams.
• Experience training end-users.
• Ability to translate business needs into technical solutions.
• Is intellectually curious and embraces technology to enable and automate business processes.

Key skills/competency

• Legal Technology
• Project Management
• Solution Design
• No-code Development
• Change Management
• User Training
• Process Improvement
• Requirements Gathering
• System Administration
• Contract Lifecycle Management (CLM)