Research Operations Specialist

Research Operations Specialist at Electronic Arts (EA)

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

This is a posting for a future opportunity, intended to build a candidate pipeline for upcoming hiring needs.

At Electronic Arts, we exist to inspire the world to play. We create amazing experiences for our players everywhere and prioritize their experiences in everything we do. In Player and Quality Insights (PQI), we engage with our players early and often to shape the future of EA's games.

We are looking for a Research Operations Specialist to join our globally distributed team with options for on-site work. You will partner with our Player Experience Research team, Development teams, and other partners to help manage the end-to-end operations for Player Experience Research sessions.

Responsibilities

• You will coordinate the logistics of Player Experience Research to screen, schedule, communicate, and compensate participants using different software and communication methods.
• You will partner with PX Research and Data Analytics to assist with building a player strategy and research roadmap with a focus on budget, timing, database requirements and expertise on the targeted player bases.
• You will assist with evolving the project management processes and capabilities of the team to fit the varying needs of game teams across EA.
• You will assist with tracking project budgets and report to development partners and PQI Operations Manager when changes are needed to cover new requests.
• You will follow and inform others of the policies and ethical codes related to conducting Player Experience Research at EA.

Qualifications

• Comfortable working with customers, answering questions and providing instructions.
• Proficient in Excel (can maintain complex spreadsheets).
• Some experience with project management software (Asana, JaaS, etc.).
• 1-3 years of project management, coordination or development management experience.
• A passion to put the player first, contributing to exceptional gaming experiences.
• Knowledge of games and the people who play is valuable.
• Able to work across time zones and in remote environments.
• Comfortable leading meetings and retrospectives with multiple team members and partners.
• Collaborative and team-oriented.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Key skills/competency

• Research Operations
• Project Management
• Player Experience
• Logistics Coordination
• Budget Tracking
• Stakeholder Communication
• Data Analysis Support
• Process Improvement
• Participant Management
• Cross-functional Collaboration