Account Manager Specialist

About Electronic Arts (EA)

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

The Office of the CXO (oCXO) at EA Experiences is dedicated to enhancing organizational effectiveness. We drive business planning, workforce development, and investment strategies across the company, ensuring operational excellence. Our team provides critical fan insights and internal technology solutions to seize opportunities and achieve our goals, benefiting both our community and business. Our top priority is to empower teams and accelerate business outcomes through technology-based solutions.

The Opportunity: Account Manager Specialist

As part of EA's Advertising & Sponsorships Media team, you will support and implement in-game media, sponsorships, and partnerships across our portfolio of games. You will report to the Account Manager, and work cross-functionally with sales, studio, development, and operational teams, ensuring the smooth execution and delivery of partner campaigns. Additionally, you will collaborate with multiple internal partners to identify solutions for brand integrations that drive new business growth and align with our franchise goals. This is a hybrid role, based in Vancouver, Canada, Los Angeles, or New York.

Responsibilities

• Be a primary contact for external clients and brands on assigned campaigns, effectively managing client expectations and communications throughout the campaign lifecycle.
• Work with internal teams (Development, Brand, Studio, Operations, and Communications) to facilitate seamless campaign execution, ensuring timelines and project milestones are met.
• Help develop and refine workflows, documenting best practices to enhance internal efficiencies in media execution and partnership management.
• Draft and deliver client-facing materials, ensuring that partner needs are met and that all communications are clear.
• Produce go-to-market materials, sales collateral, media plans, and evaluation documents to empower the account management team when engaging with brands.
• Be an internal resource by providing regular updates on media/partnership trends, evolving market expectations, and industry best practices.

Qualifications

• Minimum of 4+ years in account management, brand partnerships, advertising, or a related field.
• Proven experience in client-facing roles, including setting and managing expectations, resolving issues, and delivering exceptional service.
• Proficiency in using CRM and Project Management tools to manage workflows, monitor progress, and generate performance reports.
• Bachelor's degree in marketing, communications, business, or a related field preferred, or equivalent experience.

Skills

• Project Management: Ability to juggle multiple campaigns or accounts while meeting tight deadlines and delivering quality outcomes.
• Organization: Highly organized with the ability to manage competing priorities.
• Communication: Excellent written and verbal communication skills, with the ability to tailor messages for various audiences.
• Client Relationship Management: Experienced in building trust and rapport with clients, maintaining long-term relationships, and delivering value.

Key skills/competency

• Account Management
• Client Relationships
• Project Management
• Advertising
• Sponsorships
• Media Execution
• Client Communication
• Workflow Optimization
• Sales Collateral
• Market Trends