Principal Business Analyst, Web Applications

Principal Business Analyst, Web Applications at eHealth NSW

Join eHealth NSW, a leader in the digital transformation of Australia’s largest health system. As NSW Health’s digital centre of excellence, we design, build, and support world-class ICT solutions to improve patient care. Guided by a Cloud First Strategy, we leverage digital technology for scalable, quality, patient-centred digital healthcare. With your skills, you can enrich millions of lives and advance your career alongside passionate tech professionals and industry leaders.

About Us – eHealth NSW

At eHealth NSW, we are at the forefront of digital health innovation, committed to enhancing patient care across New South Wales. We are the digital centre of excellence for NSW Health, responsible for developing and maintaining the ICT solutions that underpin Australia's largest health system. Our strategic vision, anchored by a Cloud First Strategy, aims to deliver cutting-edge digital healthcare services that are both high-quality and patient-focused.

About the Opportunity

As a Principal Business Analyst, Web Applications, you will be a key contributor to healthcare transformation, ensuring the delivery of intuitive, web-based applications for NSW Health stakeholders. You will manage quality assurance, testing, and backlog activities, directly impacting projects like VCM Pro and advancing digital health services.

In this role, you will:

• Drive and prioritise the product backlog, including creation, refinement, and prioritisation of user stories and defects, in collaboration with stakeholders and the Senior Product Owner.
• Manage the timely completion of functional, integration, and other testing activities, ensuring alignment with test plan requirements.
• Track, document, and report test defects and outcomes to maintain high standards of quality assurance across deliverables.
• Contribute to the VCM Pro project by completing individual tasks, collaborating with team members, and communicating any roadblocks.

About You

We are looking for someone who:

• Demonstrates excellence in business process modelling (e.g. BPMN), requirements development, and project management.
• Has experience in preparing test scripts and conducting functional, regression, and integration testing activities.
• Brings strong experience in Agile methodologies and backlog management.
• Excels in communication, problem-solving, and critical thinking.
• Can manage multiple priorities and deliver results in a fast-paced, collaborative environment.
• Preferably has qualification or certification as a product owner and/or Business Analysis Professional (CBAP).
• Preferably has previous experience in the health industry or a strong understanding of healthcare systems and stakeholder needs.

Working at eHealth

Our commitment to our people is reflected in our comprehensive benefits:

• Flexible work options for work-life balance
• Professional growth and career development opportunities
• Allocated day off per month
• Salary packaging to increase take-home pay
• Various health and wellbeing programs

How to apply

Submit your cover letter and an up-to-date resume (maximum 5 pages), highlighting your relevant skills and experience. While we accept AI-assisted applications, we encourage you to showcase your unique personality. For questions or adjustments, contact Talent Advisor Olivia.Liu@health.nsw.gov.au or Hiring Manager Alok Gupta, Alok.Gupta1@health.nsw.gov.au. Applications will be reviewed after the closing date of Wednesday 11 March 2026.

Additional information

This recruitment may establish a Talent Pool for similar roles over the next 18 months. Applicants must have current Australian work rights. The salary offered is $147,653 to $175,917 + 12% Super + 17.5% annual leave loading, with additional benefits like salary packaging and up to 12 extra days off per year.

Key skills/competency

• Business Process Modeling
• Requirements Development
• Project Management
• Testing and Quality Assurance
• Agile Methodologies
• Backlog Management
• User Story Creation
• Stakeholder Collaboration
• Problem Solving
• Critical Thinking