Business Applications Manager

Business Applications Manager

About efficy group:

efficy group is the European home for Tribe, Apsis, and efficy CRM. We are building systems that are sovereign, compliant, and AI-native, positioning ourselves as the European partner for AI-powered CRM. We empower organizations to transform customer data into autonomous actions, structuring systems, orchestrating workflows, and fostering scalable relationships with AI. Over 300,000 users across 63 countries trust us to drive smarter growth, accelerate progress, and cultivate enduring business relationships.

Job Overview

We are seeking a Business Applications Manager to join our PMO & Applications team. This role can be based in Paris or Brussels. You will have end-to-end ownership of a diverse portfolio of approximately 70 SaaS applications across 12 business domains. Your responsibilities will be hands-on, acting as the primary owner for 4-5 critical applications, managing their entire lifecycle, configuration, governance, vendors, and roadmap. You will also serve as a co-owner or trusted advisor for the remaining applications in the portfolio.

This is a strategic yet operationally focused position. You will collaborate closely with business and IT stakeholders to select appropriate tools, guide sourcing and consolidation strategies, and ensure applications are well-governed, cost-effective, and aligned with future business objectives. Your duties will include managing licenses, rationalizing the application landscape, and performing direct platform administration to shape a cohesive and sustainable application ecosystem.

This role offers significant impact, autonomy, and visibility, ideal for individuals who thrive on combining ownership, strategy, and execution. We are looking for a pragmatic and engaged partner eager to make a tangible difference.

What's in it for you?

• Strategic, high-visibility role with impact across all European business units.
• Cross-functional exposure across product, finance, sales, and customer success teams.
• Opportunities for career growth and internal mobility.
• Modern offices located in 11 European cities.
• Engaging team events and a commitment to continuous learning.
• Competitive salary with a bonus system.
• Flexible hybrid working policy.

What You'll Be Doing

• Own and maintain the complete application inventory, detailing dependencies, integrations, and lifecycle status.
• Manage license budgets and monitor usage through KPIs, dashboards, and governance protocols.
• Facilitate application governance committees involving business units throughout the organization.
• Assist business teams in evaluating new tools, conducting gap analyses, Proofs of Concept (POCs), and Return on Investment (ROI) assessments.
• Lead implementation and migration projects, coordinating with procurement, legal, and security departments.
• Administer key platforms directly or through partners, including Jira, Confluence, Odoo, Intercom, and Pendo.
• Identify and eliminate redundancies within the application portfolio, driving rationalization and sunset initiatives.
• Ensure the application landscape remains coherent and aligned with enterprise architecture standards.

Who You Are

• Minimum of 5 years of experience in Business Applications Management, IT Governance, or a comparable role.
• Solid understanding of application lifecycle management, governance frameworks, and vendor management.
• Experience as an IT Asset Manager or ITAM analyst within a mid-size SaaS or tech company, seeking broader responsibilities.
• Background as a SaaS Ops or RevOps Manager with exposure to governance practices.
• Proficiency as an Atlassian specialist (Jira/Confluence admin) who has progressed to tooling ownership.
• Experience as a Business Analyst or Project Manager who has informally managed tech stacks and wishes to formalize this role.
• Proven experience managing implementation or migration projects.
• Excellent command of English; French language skills are a plus.

Ready to succeed and make an impact with us? Apply today! We look forward to meeting you. Please submit your application in English.

efficy group is an equal opportunity employer committed to diversity and inclusion. We welcome all candidates regardless of gender identity, sexual orientation, religion, ethnicity, age, or disability status.

Disclaimer

efficy group does not accept unsolicited assistance from search firms for this employment opportunity. Please refrain from unsolicited phone calls or emails. All résumés submitted by search firms to any efficy group employee without a valid written search agreement will be considered the sole property of efficy group. No fees will be paid for candidates hired as a result of an unsolicited referral.

Key skills/competency

• Business Applications Management
• IT Governance
• Application Lifecycle Management
• SaaS Applications
• Vendor Management
• Jira Administration
• Confluence Administration
• IT Asset Management (ITAM)
• Project Management
• Rationalization Initiatives