Customer Support Intern

About EF Education First

At EF Education First, we believe the world improves when people strive to understand each other. Since 1965, we have helped millions discover new places, experience other cultures, and better understand the world – and themselves. Our offerings in language, travel, cultural exchange, and international school and higher education fulfill the dream of many: to learn a language and explore the world.

Alongside efficient processes and satisfied customers, people are at the heart of what we do. In customer service, we create space for personal growth, direct communication, and building genuine relationships.

Starting January 2026 (or later), we are looking for you for an internship as a Customer Support Intern. You will support the Customer Support team with various customer-related activities in customer communication, booking processing, travel preparation, and support before, during, and after language trips. Our EF office in Munich is located in the Lehel district – one of the city's most beautiful and central areas. The English Garden and numerous charming cafes and restaurants are just a few steps away – perfect for a relaxing lunch break or an after-work get-together outdoors. Thanks to its proximity to the Lehel subway station and several tram and bus lines, we are optimally connected to public transport.

What to Expect at EF

• An international atmosphere with flat hierarchies
• First professional insights into a very dynamic field of work
• International experience in a globally operating company
• Team events and training
• Attractive employee discounts through Corporate Benefits
• Free access to the language learning app "EF Hello" and the "Koa Care" app for mental well-being
• The chance for a career entry as a working student or trainee
• A remuneration of 603 EUR/month and holiday entitlement

Your Responsibilities as a Customer Support Intern

• Support in the organization and coordination of language stays
• Processing customer inquiries via email and phone
• Communication with EF schools and employees worldwide to find service-oriented solutions for customer concerns
• General administrative tasks, such as processing booking documents
• Customer support before departure, e.g., assistance with visa questions or conducting preparation meetings

Your Profile

• Studies in tourism, communication, language, or cultural studies or similar fields are an advantage, but not strictly necessary
• Good understanding of people, strong communication and organizational skills, and an eye for detail
• Strengths like multitasking and a sense of responsibility
• Hands-on mentality and service mindset
• Enjoy customer contact and not afraid to pick up the phone
• Own international experience
• Very good German, both spoken and written, and at least good English skills

Internship Duration: We prefer mandatory internships lasting at least 3 months, but a voluntary internship of 3 months is also possible. Apply for a collaboration of 3 months. Find more about our company culture on our 'EF Sprachreisen' LinkedIn profile.

We work in one of the most beautiful industries – education tourism. With great passion, we daily enable unforgettable experiences abroad and support our participants in achieving personal and academic goals. Across all our offerings, we consistently pursue our mission: to open the world through education.

Do you want to share this passion with us? Then apply now and become part of a multicultural and internationally networked team with more than 50,000 employees in over 100 countries. At EF, we value the diversity and individuality of our employees: Everyone is welcome in our team – regardless of origin, identity, gender, or religion.

EF Education First was founded in Sweden in 1965. Today, we have central offices in Boston, London, São Paulo, Tokyo, and Zurich, as well as numerous regional and local branches and schools worldwide. Learn more at https://www.ef.com.

EF is committed to protecting and promoting the well-being of children, young people, and vulnerable adults. All positions are subject to criminal background checks and/or reference checks, where appropriate.

Key skills/competency

• Customer Service
• Customer Communication
• Booking Management
• Travel Coordination
• Multitasking
• Organizational Skills
• Problem Solving
• Intercultural Communication
• German Language
• English Language