Customer Support Coordinator

Customer Support Coordinator - EF Côte d'Azur

EF Côte d'Azur in Nice is looking for a Customer Support Coordinator to help deliver the best experience to our young international students (aged 13-17), in a fun yet professional manner.

Are you interested? Read on!

Come discover the French Riviera this summer 2026 for a rewarding professional experience of 3 to 6 weeks, where you can gain invaluable skills to shape your future career. You'll make lifelong friends while gaining experience in a fast-paced, high-volume summer school.

This is a seasonal job for the summer period, available from mid-June to mid-August.

Your Tasks Include:

• Managing the reception, welcoming students and visitors
• Being available for students, answering their questions, complaints, reassuring them, and participating in various activities alongside them
• Telephone and email management
• Ensuring the follow-up of procedures for minor students
• Organizing and monitoring satisfaction questionnaires
• Communicating with EF sales offices worldwide
• Monitoring arrivals and departures
• Managing communication with the school's various partners
• Organizing and participating in school events
• Welcoming students at the airport on Sundays
• Facilitating the integration of participants and their adaptation to a new environment
• Ensuring the well-being and safety of all students
• Placing students with host families according to EF criteria and visiting families before selection
• Responding to student requests and making accommodation changes if necessary
• Managing requests and regular communication with families

Requirements:

Candidates with experience in customer service, tourism/hospitality, or student services will be prioritized. Experience with residence life and/or living/studying/working abroad is a major asset.

• Passion for working in a diverse and multicultural environment and for supporting students' personal development.
• Excellent communication skills, including the ability to clearly and objectively document student issues.
• Empathy and compassion for others, along with strong listening skills.
• Patience for working with young people of all French language levels.
• Excellent organization and attention to detail.
• Ability and desire to work both independently and as part of a team.
• High flexibility and an extremely positive attitude.
• Fluency in French (fluent/C2) and English (B1). Knowledge of other languages would be a plus.
• At least two years of professional experience.

About EF Education First:

At EF, we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than hundreds of schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you're passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience, and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, São Paulo, Tokyo, Zürich, and more. Learn more at https://www.ef.com.

EF is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All positions are subject to criminal background and/or reference checks, as applicable.

Key skills/competency:

• Customer Service
• Student Support
• Reception Management
• Communication Skills
• Problem Solving
• Intercultural Competence
• Organizational Skills
• Empathy
• Flexibility
• Teamwork