Customer Service Coordinator
EF · Nice, Provence-Alpes-Côte d'Azur, France
- On site
- Full-time
- €30,000 / year
- Nice, Provence-Alpes-Côte d'Azur, France
Job highlights
- Provide exceptional support to young international students.
- Manage daily operations and student inquiries.
- Facilitate student integration and well-being.
- Work in a dynamic, multicultural summer environment.
- Gain valuable experience in education and hospitality.
About the role
Customer Support Coordinator
EF Côte d'Azur
Nice
EF Côte d'Azur in Nice is looking for a Customer Support Coordinator to help provide the best experience for our young international students (aged 13-17), in a fun yet professional manner.
Are you interested? Read on!
Come discover the French Riviera this summer 2026 for a rewarding 3 to 6 week professional experience, where you can gain invaluable skills to shape your future career. You will make lifelong friends while gaining experience in a fast-paced, high-volume summer school. This is a seasonal job for the summer period, available from mid-June to mid-August.
Your tasks will include, but are not limited to:
- Managing the reception, welcoming students and visitors
- Being available for students, answering their questions, complaints, reassuring them, and participating in various activities alongside them
- Telephone and email management
- Ensuring follow-up on procedures for minor students
- Ensuring the organization and follow-up of satisfaction questionnaires
- Ensuring communication with EF sales offices worldwide
- Monitoring arrivals and departures
- Managing communication with the school's various partners
- Organizing and participating in school events
- Welcoming students at the airport on Sundays
- Facilitating the integration of participants and their adaptation to a new environment
- Ensuring the well-being and safety of all students
- Placing students in host families according to EF criteria and visiting families before selection
- Responding to student requests and making accommodation changes if necessary
- Managing requests and regular communication with families
Requirements
Candidates with experience in customer service, tourism/hospitality, or student services will be given priority. Experience with residential life and/or living/studying/working abroad is a major asset.
- Passion for working in a diverse and multicultural environment and for supporting students' personal development.
- Excellent communication skills, including the ability to clearly and objectively document student issues.
- Empathy and compassion towards others, along with strong listening skills.
- Patience for working with young people of all French language proficiency levels.
- Excellent organization and attention to detail.
- Ability and desire to work both independently and as part of a team.
- High flexibility and an extremely positive attitude.
- Fluency in French (fluent/C2) and English (B1). Knowledge of other languages would be a plus.
- At least two years of professional experience.
About EF Education First
At EF, we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than hundreds of schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you're passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience, and everything else that makes you unique.
Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, São Paulo, Tokyo, Zürich, and more. Learn more at https://www.ef.com.
EF is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All positions are subject to criminal background and/or reference checks, as applicable.
Key skills/competency
- Customer Service
- Student Support
- Communication Skills
- Organizational Skills
- Interpersonal Skills
- Problem Solving
- Cultural Awareness
- Adaptability
- Teamwork
- Multicultural Environment
Skills & topics
- Customer Service
- Coordinator
- Support
- Student Services
- Hospitality
- Tourism
- International Education
- Seasonal
- French Riviera
- Nice
How to get hired
- Tailor your resume: Highlight customer service, international experience, and passion for student development.
- Showcase language skills: Emphasize fluency in French (C2) and English (B1), noting any other languages.
- Address key requirements: Demonstrate empathy, patience, organization, and teamwork in your application.
- Prepare for the interview: Be ready to discuss handling challenging student situations and your multicultural adaptability.
- Express enthusiasm for EF: Convey your passion for EF's mission and the Côte d'Azur location.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of a Customer Support Coordinator at EF Côte d'Azur?
- The Customer Support Coordinator at EF Côte d'Azur is responsible for managing the reception, assisting students with inquiries and issues, handling phone and email communications, overseeing student procedures, coordinating with global sales offices, managing arrivals/departures, liaising with partners, organizing events, and ensuring student well-being and safety.
- What qualifications are preferred for the Customer Support Coordinator role?
- Priority is given to candidates with experience in customer service, tourism/hospitality, or student services. Experience with residential life or living/studying/working abroad is a significant advantage.
- What is the expected duration and availability for the Customer Support Coordinator position?
- This is a seasonal, summer job available from mid-June to mid-August, with a commitment of 3 to 6 weeks. It's an opportunity to gain professional experience during the summer period.
- What are the language requirements for the Customer Support Coordinator role at EF Nice?
- Fluency in French (C2 level) is required, along with a B1 level in English. Knowledge of additional languages is considered a plus for this international role.
- What kind of environment can I expect as a Customer Support Coordinator at EF Côte d'Azur?
- You can expect a fun, professional, fast-paced, and high-volume summer school environment on the French Riviera. It's a multicultural setting focused on providing an excellent experience for young international students.
- Does EF Education First offer opportunities for international work experience?
- Yes, EF Education First offers numerous opportunities for international work experience across its schools and offices in 50 countries. This role in Nice, France, is one such example, providing a culturally immersive experience.
- How does EF ensure the safety and well-being of its students?
- EF is committed to safeguarding and promoting the welfare of children and young people. This includes ensuring the well-being and safety of all students, managing procedures for minors, and coordinating with host families and partners.