Customer Experience Intern
@ EF

Boston, MA
$15,000
On Site
Part Time
Posted 1 day ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXXXX******* @ef.edu
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Job Details

About the Customer Experience Intern Role

EF International Language Campuses, a division of EF Education First, is seeking a self-starter with amazing attention to detail. As a Customer Experience Intern, you will ensure an amazing experience for students and parents before, during, and after their EF Language Course Abroad.

Key Responsibilities

  • Serve as a point of contact for students and their parents
  • Manage course payments and ensure proper paperwork
  • Collaborate in customer retention through calls, emails, and online meetings
  • Coordinate flight and travel details
  • Support the sales team with marketing and up-sell efforts
  • Upload leads and maintain the database
  • Manage multiple tasks efficiently under pressure
  • Demonstrate a consistently positive attitude
  • Take the lead using all available tools to assist customers

Schedule & Benefits

This part-time internship is available for 20-40 hours per week with shifts from Monday to Saturday (9am - 8pm). Immediate start with a flexible end date allows for a dynamic work experience.

Requirements

  • Currently enrolled in college or recent graduate
  • Strong attention to detail
  • Problem-solving mentality
  • Creative with an entrepreneurial mindset
  • Self-motivated and able to manage projects independently
  • Ability to prioritize and meet deadlines
  • Comfortable with phone communication
  • Study abroad experience is preferred

About EF Language Abroad

At EF Language Abroad, the mission is to open the world through education. Since 1965, millions of students have discovered new cultures and gained fresh perspectives through immersive language courses, offered in exciting global locations.

Key skills/competency

  • Customer Service
  • Attention to Detail
  • Communication
  • Problem Solving
  • Project Management
  • Sales Support
  • Marketing
  • Teamwork
  • Organization
  • Flexibility
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How to Get Hired at EF

🎯 Tips for Getting Hired

  • Research EF: Explore EF education, values, and culture online.
  • Customize Resume: Tailor experience to customer support skills.
  • Highlight Details: Emphasize attention to detail and problem solving.
  • Prepare Examples: Get ready with scenarios of successful customer service.

📝 Interview Preparation Advice

Technical Preparation

Review customer service software basics.
Practice data entry and database management.
Familiarize with travel coordination tools.
Learn basic CRM system functions.

Behavioral Questions

Describe a time managing multiple tasks.
Explain handling a challenging customer situation.
Discuss teamwork in problem solving.
Share an experience of working under pressure.

Frequently Asked Questions