Co-Op Customer Experience
@ EF

Boston, MA
$41,600
On Site
Full Time
Posted 1 day ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXX***** @ef.edu
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Job Details

Overview

EF Language Abroad is seeking a Co-Op Customer Experience professional to work in-person Monday-Friday from January 6, 2026 through June 2026. This role focuses on ensuring a seamless and positive experience for students and parents from enrollment to course completion.

Key Responsibilities

  • Serve as point of contact for students and parents
  • Manage course payments and paperwork
  • Support customer retention through calls, emails and online meetings
  • Coordinate flight and travel details
  • Assist the sales team with marketing initiatives and database management
  • Prioritize tasks and work efficiently under pressure

Requirements

  • Strong attention to detail and problem-solving mentality
  • Entrepreneurial mindset and self-motivation
  • Ability to prioritize and work under pressure
  • Comfortable speaking on the phone
  • Study abroad experience is preferred

About EF Language Abroad

EF Language Abroad offers immersive language courses blending classroom lessons with real-world practice. Their mission is to open the world through education by connecting diverse cultures.

Why You’ll Love Working Here

You will join a high-caliber, international team passionate about education, travel, and continuous learning.

Key skills/competency

  • Customer Experience
  • Communication
  • Sales Support
  • Event Coordination
  • Marketing
  • Payment Processing
  • Travel Coordination
  • Attention to Detail
  • Problem Solving
  • Teamwork
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How to Get Hired at EF

🎯 Tips for Getting Hired

  • Customize your resume: Tailor it to EF and education roles.
  • Highlight customer experience: Emphasize support and communication skills.
  • Prepare examples: Demonstrate problem solving and leadership.
  • Research EF: Understand their mission and global impact.
  • Practice interview skills: Prepare to discuss specific achievements.

📝 Interview Preparation Advice

Technical Preparation

Review CRM systems basics.
Practice database management skills.
Brush up on event coordination software.
Learn basic travel planning tools.

Behavioral Questions

Describe handling multiple priorities.
Explain a time of problem solving.
Discuss adapting under pressure.
Share successful team collaboration examples.

Frequently Asked Questions