Customer Operations Analyst

About EDP

We are EDP, a global energy company present in around 29 markets with a particular emphasis on renewable energies. With more than 45 years of experience, we have been consolidating a relevant presence on the world energy scene based on the commitment to be all-green by 2030, leading the energy transition. With more than 13,000 employees around the world, we are committed to using our energy and heart to drive a better tomorrow.

What you will do as a Customer Operations Analyst

The Customer Operations Analyst will support operational management and the monitoring of customer payments across different collection methods, as well as the control of outstanding debt. This role contributes to continuous process improvement through the use of analytical tools, coordination with suppliers, and cross-functional collaboration with other areas of the company.

• Manage and monitor customer payments through various collection methods.
• Analyze and control outstanding debt, supporting its proper recovery and resolution.
• Provide support for dunning processes, supply disconnections and reconnections, and contract termination procedures.
• Coordinate and manage relationships with external suppliers (BPOs, external collection agencies, specialized service providers).
• Collaborate on data analytics initiatives to analyze payment behavior and customer segmentation.
• Participate in process improvement initiatives, automation (RPA), and operational efficiency projects.

What we are looking for

We are seeking ambitious individuals with strong human skills aligned with our purpose. Candidates should possess:

• Bachelor's or Master's degree in Management, Business Management, Information Systems Management, Industrial Engineering and Management, Information Systems Engineering, or a similar field. Relevant experience can substitute for specific degree areas.
• Experience with ERP systems (SAP) and BI tools (SAS, SQL Server, MySQL, Power BI, among others).
• Experience in backoffice operations, billing, or financial process management in energy retail.
• Experience in project and initiative management (PMO).
• Proficiency in process and business cycle improvement methodology.
• Familiarity with Agile methodology.
• Strong Microsoft Office skills.
• Fluency in English.

Equal opportunities for all

Our vision at EDP is for each person to combine their unique characteristics and experiences to fulfill our mission of creating new energy for the planet. We are an inclusive employer, committed to ensuring all candidates are treated fairly throughout the recruitment process. We welcome and value all people, fostering a sense of belonging for every individual within the EDP group.

Need more reasons to apply?

As a top employer, EDP is recognized for:

• Empowering employees through a positive, innovative work environment that promotes collaboration and agile decision-making.
• Respecting and valuing each person, providing a flexible, healthy, and inclusive workplace with a range of attractive benefits.
• Providing a meaningful work experience and preparing our people for future challenges through various opportunities for development and internal mobility.

Our efforts have resulted in several distinctions, highlighting EDP group's strong positioning and its dedication to attracting and retaining the best talent, including:

• Top employer certification by Top Employers Institute.
• Part of the Bloomberg Gender-Equality Index.
• Global certification as a family-responsible company by Fundación Másfamília.
• Top 100 Workplaces by Houston Chronicle.

Key skills/competency

• Customer Payments Management
• Debt Recovery
• Dunning Processes
• Supplier Relationship Management
• Data Analytics
• Process Improvement
• ERP Systems (SAP)
• Business Intelligence (Power BI, SQL)
• Agile Methodology
• Financial Operations