Implementation Specialist

Implementation Specialist at EDealer

EDealer is a leading website and software supplier for the Automotive Industry, dedicated to helping car dealers build successful businesses and efficiently manage their inventory. We are a passionate team driven by integrity, committed to delivering exceptional learning experiences and focusing on Merchandising Automation and Vehicle Optimization. Our goal is to significantly reduce the time dealers spend to reach the maximum number of customers with consistent, accurate, and merchandised inventory.

As an Implementation Specialist, you will be an outgoing individual focused on delivering superior customer satisfaction to automotive dealerships. This dynamic role involves a wide range of activities, from introducing and training clients on our products and services to ensuring the successful launch of their new EDealer website and associated services.

We offer a competitive salary ($43,000.00 - $47,000.00), paid time off, participation in our benefits, RRSP, and life insurance programs, continuous learning opportunities, and an amazing company culture.

What You Will Do

• Coordinate directly with clients on setting up accounts and inventory feeds, ensuring all information is correct prior to launching their EDealer and cars.ca services.
• Liaise with the client to determine a website design based on their requirements, effectively communicating these to our internal design team.
• Work with our development team to transform the design into a functional website.
• Review the website directly with the client to ensure customer satisfaction.
• Educate and train new end-users on Content Management Systems and Inventory/Lead management tools such as WordPress, PowerUp, and Get EDealer.
• Assist the client with launching their new EDealer and cars.ca services.
• Assist clients with sites post-launch to address any issues.

What You Will Need

• High School diploma, G.E.D. or equivalent.
• Two or more years of customer service experience.
• Languages: English (required), French (an asset).
• Post-Secondary diploma or degree in a technical field preferred.
• Strong customer service skills and telephone manner.
• Excellent communication skills (verbal and written).
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment.
• Organized with the ability to work to tight deadlines and under pressure.
• Excellent administration skills.
• Flexible and able to adapt to change quickly.
• Able to follow instructions and work using your own initiative.

Nice To Haves

• Technical background.
• Experience with automotive dealer management systems (CDK, PBS, AutoTrader, etc.).

What We Offer

• Competitive pay.
• Medical, Dental & Vision.
• 401k/RSP programs.
• Company paid Group Life/AD&D insurance.
• Paid time off.
• Flexible working environment.
• Continuous Learning.
• And an amazing culture to top it all off!

Key skills/competency

• Customer Service
• Client Onboarding
• Website Implementation
• Client Training
• Content Management Systems (CMS)
• Project Coordination
• Communication Skills
• Inventory Management
• Technical Support
• Deadline Management