Quality Assurance Specialist

@ ECS4KIDS

Join the ECS4Kids Team

At ECS4Kids (formerly Episcopal Children’s Services), we honor young children’s immense potential by helping them enter school ready to learn. Our programs, including Voluntary Prekindergarten (VPK), Head Start, School Readiness, and Child Care Resource & Referral (CCRR), aim to strengthen motor, cognitive, social, emotional, language, and problem-solving skills. We empower communities throughout Florida by providing comprehensive early childhood education and holistic family support.

Career Opportunities: Available in several counties in Northeast and Central Florida.

Benefits

• Medical, dental and vision insurance
• 403(b) plan with 5% employer match
• Employee Assistance Program (EAP)
• Long-term & short-term disability insurance
• Employer-paid life insurance
• Paid holidays and generous paid time off
• Career development and Public Service Loan Forgiveness Program eligibility

General Description

The Quality Assurance Specialist provides quality support services to the Head Start Director and support staff. The role involves monitoring and reporting on program quality in line with Head Start/Early Head Start Performance Standards, NAEYC/APPLE Criteria, and state regulations, ensuring compliance and timely reporting.

Major Responsibilities

• Monitor program quality and adherence to guidelines and standards.
• Review and monitor staff, child, home-based, volunteer, intern, and substitute teacher files.
• Assess compliance in classroom, playground, and family home settings; document observations in Child Plus.
• Review ERSEA files and monitor health and safety initiatives.
• Prepare and submit accurate, timely reports.
• Maintain proficiency in relevant software tools.

Organizational Relationship

This position reports to the Quality Assurance Manager.

Education and Experience

• Bachelor’s degree in Education, Business, Health Administration, Social Work, or related field preferred.
• 1-3 years of related work experience preferred.

Skills, Knowledge and Abilities

• Good interpersonal skills with staff and parents.
• Knowledge of program databases and report writing software.
• Ability to work independently with sound judgment.
• Proficiency in Microsoft Office.
• Effective oral and written communication skills.
• Basic accounting principles understanding.
• Data tracking, monitoring, and analytical skills.
• Confidentiality and strong organizational skills.
• Ability to multi-task and prioritize in a fast-paced environment.

Certifications

• Valid driver’s license and proof of automobile coverage.
• Satisfactory Driving Record per company policy.
• 15 hours of in-service/professional development training each fiscal year.

Environmental Conditions

• Works in an office setting with local travel to multiple sites.
• Occasional minimal night, weekend, or out-of-town work.

Essential Physical Skills

• Acceptable eyesight and hearing (with or without correction).
• Ability to communicate effectively.
• Ability to lift up to 50 lbs (accommodations available if needed).

Key skills/competency

• Quality Assurance
• Monitoring
• Compliance
• Reporting
• Data Analysis
• Child Development
• Head Start
• Regulations
• Program Assessment
• Communication