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ServiceNow ITOM Architect

ECS

HybridHybrid

Original Job Summary

Overview

ECS is seeking a ServiceNow ITOM Architect to work remotely. In this role, you will drive the implementation and delivery of end-to-end automated solutions on ServiceNow's ITOM platform. You will design, develop, and implement custom discovery patterns and service mapping solutions while coordinating overall project approaches.

Main Responsibilities

  • Design and architect ServiceNow ITOM solutions
  • Develop custom Discovery Patterns and Service Maps
  • Coordinate ITOM project implementation and solution planning
  • Support sales and participate in SOW processes
  • Lead client work sessions and produce design deliverables

Required Skills and Experience

  • 5+ years of ServiceNow development experience in ITOM and ITSM
  • Experience with custom Discovery Patterns and Service Mapping
  • Knowledge of SaaS configuration and development
  • Experience with integrations (LDAP, AD, SSO, Email, Web Services)
  • ServiceNow Certified System Administrator and Implementation Specialist certifications
  • Understanding of relational databases and Agile methodologies
  • US Citizenship and ability to obtain Public Trust clearance

Desired Skills

  • Consult on project architecture with long term viability focus
  • Support in sales opportunities and internal process enhancements
  • Conduct design work sessions and create architecture documents
  • Provide training and technical mentoring for consultants

Key skills/competency

  • ServiceNow
  • ITOM
  • Discovery Patterns
  • Service Mapping
  • ITSM
  • ITAM
  • SaaS
  • Agile
  • Architecture
  • Federal

How to Get Hired at ECS

🎯 Tips for Getting Hired

  • Research ECS's culture: Study their mission, values, and recent federal projects.
  • Customize your resume: Highlight ServiceNow ITOM and federal experience.
  • Network strategically: Connect with current employees on LinkedIn.
  • Prepare for certifications: Emphasize ServiceNow administrative credentials.

📝 Interview Preparation Advice

Technical Preparation

Review ServiceNow ITOM configuration and documentation.
Practice building custom Discovery Patterns on sandbox.
Study Service Mapping integrations and API usage.
Update and review ServiceNow certification materials.

Behavioral Questions

Explain resolving conflicting project requirements effectively.
Describe teamwork in multi-program federal projects.
Share an example of adapting under pressure.
Discuss communication during remote client sessions.