Consultant II

Position Overview

ECS is seeking a full-time Consultant II to provide client delivery services supporting the Veterans Health Administration (VHA) Claims and Appeals Modernization Office. This remote role requires a self-starter with proven critical thinking, communication, and client relationship skills.

Key Responsibilities

• Support mail operations through multiple systems and escalate complex packets.
• Access and use VA claim and appeal systems including Centralized Mail Portal, Caseflow, VBMS, and SharePoint.
• Correspond with VHA program offices, manage correspondence and special handling requests.
• Work independently with clients on ad-hoc mail operations and special projects.
• Draft congressionally mandated report updates under team lead supervision.
• Mentor junior team members and assist with onboarding training.
• Prepare materials for client meetings, briefings, and reporting activities.
• Support drafting and editing of deliverables including manuals, SOPs, and training materials.

Qualifications

• Bachelor's degree or high school diploma with relevant work experience.
• Strong organization, time management, and prioritization skills.
• Exceptional communication, teamwork, and interpersonal skills.
• Proficiency in the Microsoft Office suite.
• Familiarity with Caseflow, VBMS, or VA's Centralized Mail Portal.
• Experience in fast-paced mail, claim, or appeal intake environments.
• Understanding of VHA organizational framework.
• Must be a U.S. Citizen or Green-Card Holder to obtain Public Trust Clearance.

Key Skills/Competency

Consultant II, VHA, claims, appeals, mail operations, client delivery, mentoring, reporting, Microsoft Office, VA systems