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Tier 2 Engineer - Journeyman

ECS Tech Inc

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Original Job Summary

Overview

ECS Tech Inc is seeking a Tier 2 Engineer - Journeyman to work remotely on the Continuous Diagnostics and Mitigation (CDM) Cyber data solution. This role supports the design, deployment, operation, and maintenance of a comprehensive Data Services solution for over 100 Federal agencies under the CISA initiative.

Role Responsibilities

This role involves providing Tier 2 support to the CDM Data Services product. Duties include:

  • Responding to technical assistance requests via phone, email, or chat
  • Diagnosing and resolving technical issues remotely
  • Logging customer interactions into a ticketing system
  • Handling Tier 1 escalations and further escalating to Tier 3 when needed
  • Following incidents to resolution and providing regular updates
  • Supporting customers with CDM Dashboard issues, Kibana visualizations, external data ingestion, and transforms
  • Creating Knowledge Base Articles and Root Cause Analysis documentation
  • Maintaining effective verbal and written communication

Qualifications

Candidates must meet the following criteria:

  • U.S. Citizenship with the ability to acquire DHS Public Trust Suitability
  • Minimum 5 years of experience, including 3+ years as a Tier 2 support engineer
  • Experience with ticketing systems like ServiceNow or JIRA Service Desk
  • Understanding of Elasticsearch/Kibana, Docker, Python, and DevSecOps automation tools
  • Experience with the Scaled Agile Framework (SAFe) preferred
  • Strong problem-solving, multi-tasking, and communication skills
  • Willingness to continuously learn and advance in the IT sector

Benefits

For more information on benefits, please visit our benefits page.

Key skills/competency

Tier 2 Engineer - Journeyman, CDM, cybersecurity, support, ticketing, Elasticsearch, Kibana, Docker, Python, DevSecOps

How to Get Hired at ECS Tech Inc

🎯 Tips for Getting Hired

  • Research ECS Tech Inc's culture: Study their cybersecurity mission and recent projects.
  • Customize your resume: Highlight Tier 2 engineering and support skills.
  • Emphasize technical expertise: Mention Elasticsearch, Docker, and Python.
  • Prepare for behavioral questions: Review past remote work challenges and successes.

📝 Interview Preparation Advice

Technical Preparation

Review Elasticsearch and Kibana basics.
Practice troubleshooting in Docker environments.
Brush up on Python scripting fundamentals.
Familiarize with ServiceNow or JIRA ticketing systems.

Behavioral Questions

Describe a challenge in remote support.
Explain team communication in high-pressure situations.
Share a time you resolved a technical escalation.
Discuss balancing multiple client issues.